• Daily management of email and phone communication with customers and families, answering questions, new inquiries, solving problems• Maintaining a positive atmosphere within the workplace, making new and existing members feel welcome and comfortable • Conducting gym tours for new prospective customers, focusing on acquisition of new talent• Cash flow analysis review, end of day financials, money collected and balanced • Weekly review and management of revenue stream, sales targets and member participation • Managing databases • Book keeping of company expenses, monthly bills and budgets using gym’s accounting system (Iclass, jack rabbit)• Organizing staff payroll and timesheets• Attendance checks and organization for both staff and athletes • Accounting: Monthly Payments – managing customer accounts and keeping them up to date, collecting payments, resolving issues• Accounting: Collections – regularly contacting customers with overdue accounts, setting up collection reports • Managing staff responsibilities and contracts, weekly meetings to maintain proper communication of policies and procedures • Conducted interviews and hired for reception/front desk applicants• Maintained customer confidentiality in all areas including financials, personal information, family relations, etc.• Rearrange class schedules and coach duties for staff absences • Registered teams for competitions including payment, organizing bus trips and hotels, communicating specific details with members • Maintaining a good rapport with our customers and families• Dedicated to making UCA a family oriented, successful and profitable business • Took initiative to develop ways to improve the Principles, policies and procedures of the gym. (i.e cleaning checklists, attendance keeping, staff binders)• Promoting classes and private lessons to increase gym revenue • Planning events/MC (showcase, banquet, ring ceremony, staff meetings)

• Twelve years of cheerleading head coach experience including multiple team national and provincial championships• Leadership experience taking charge and commanding large groups of athletes• Responsible for team’s success and positive experiences, providing mental and emotional support, being a role model for adolescent and teenagers• Working with athletes of all ages, personalities, cultures, etc. to build self confidence and trust in themselves and one another, teach life lessons, create friendships and comradery, problem solve, take ownership, have integrity, learn to win, lose and persevere, understand consistency and technique • Worked one on one with individual athletes via private lessons where I guided and helped them achieve new skills, work thru fears and mental blocks  • Responsible for several children and teens at away/travel competitions, setting and implementing rules and guidelines• Developed relationships built on trust and confidence in my capabilities• Creating multiple cheerleading routines in timely manner using resources and constructive feedback • Review competition videos to collect feedback, areas of improvement and apply findings • Certified Coach (Levels 1-5) and provincially recognized choreographer

• Responsible for operations and success of the All Star Cheerleading program • Recruitment of new athletes and coaches within the community• Promote gym values and mission statement to customers on regular basis• Review team attendance, contact families for absences, deal with attendance policy issues• Beginning of the season, created and planned teams composed of athletes based on their age and skill level • Accountable for any issues that needed resolving amongst teams, athletes and customers• Consistent communication with coaches in that they are following company policies, procedures and gym technique via weekly follow ups and monthly meetings• Create new programs within UCA and develop processes for each i.e Summer camps, Nerf Wars Events, Skills Classes/Camps• Designed and built Ultimate Kids program for babies and children age 3 months to 5 years. Created practice plans, curriculum and schedules for each age groups class. Taught the classes and worked with children and their families while introducing beginner level cheer and tumbling skills• Designed and built Ultimate2U, a mobile program where we bring the curriculum and equipment to local daycares, schools, camps, etc. Created process, booked clients, arrange transportation • Hired and trained coaches for all programs• Reviewed fire drill procedures with customers • Public Speaking experience as recruitment scout at public community events and schools, Representative for UCA as well as MC/Host various ceremonies, banquets, showcases, etc.

• Sales Representative for Cheerleading uniforms, apparel and equipment • Answered customer’s questions regarding products, prices and availability • Draft sales proposals and completed invoices/financials • Closed Sales and generated revenue • Met monthly target goals • Demonstrated products at customer locations• Made cold calls to prospective clients • Used networking opportunities at local competitions and events to create successful, ongoing business relationships • Exchanged selling strategies and marketing information with colleagues • Promoted products and found clients via social media• Planned and carried out clothing booths at cheer and dance competitions and conferences