Candice Quinlan Email & Phone Number

Kitchener, On, Ca

Kitchener, Canada Area

As a PSW, interpersonal skills, that cannot be learned, were brought to light in my personality. Each day at work, I revel in my natural trait as a supportive, encouraging, and patient individual who helps clients to live their life to their full available potential. My positive attitude has lifted client morale as well.• Listening and UnderstandingI have the rare ability see things from another person’s perspective. Listening and understanding individual needs of a client has enabled me to better meet their needs.• Responsibility The ability to handle myself and my role expectations with composure obtains respect and sets me apart; PSWs are responsible for medication, feeding and taking care of vulnerable individuals. • Professionalism I possess technical strong skills that help maintain a professional approach with clients as well as build enduring working relationships with them.• CommunicationHaving clear and concise communication and interpersonal skills enable me to relate effectively with clients. • Flexibility and Adaptability No two clients are the same, as such, possessing a flexible nature enables me to customize a solution that fits their immediate needs.• Team PlayerAm able to work in a team environment, or on my own. Am able to respectfully deal with different personality types. • Problem Solving The different challenges clients bring each day provide ample opportunities to demonstrate problem-solving abilities i.e. identifying, prioritizing, and leading clients to the appropriate solution.• CompassionateWhile empathy is the tendency to feel others’ emotions and take them on as if you were feeling them, compassion is the intent to contribute to the happiness and well-being of others. Compassion, therefore, is more proactive and enables better leadership and human connections with clients.• Integrity I work honestly and ethically

Region Of Waterloo

• Prepare reports of enforcement activities i.e. inspections, warnings, charges, and banned patrons• Develops, implements and maintains health and safety practices for the corporate contract. Conducts post-incident debriefings with senior management, assesses and recommends policies/procedures, revises same asrequired, for improved response while ensuring confidentiality.• Respond to security incidents and coordinates response with contracted security, senior management,emergency services, and enforcement agencies. Respond to alarms, and monitors contracted securityresponse for quality assurance.• Enforce the Region’s Code of Use By-Law and issues Provincial Offence Notices; prepare supportingdocuments and evidence, and attend court as required. Liaises with prosecutors and court administration.• Conduct investigations of security services i.e. interviews with community, staff, management, andcontracted service providers as required. Assess investigation data to determine findings and makerecommendations.• Review and process requests for video footage of regional properties. Prepare video image(s) for distributionto enforcement agencies as per policy.• Consult with contractors, staff, and community partners to identify security-related concerns; solicit cooperation and provide input into operational initiatives to improve services and efficiencies.• Recommend changes to contracted security schedules to ensure legal compliance.

Created and implemented the Health and Safety Program such as the policies and procedures. Managed Human Resources duties such as the WSIB cases and Return-to-Work programs.Managed Temporary Workers and Full-time Workers.Cross-trained in Payroll duties.Acted as a liaison to various external parties and organizational levels.

Responsible for providing leadership of assigned Branch (130+ employees, 5000+ hours/week), and ensured quality services to assigned clients. Managed operations efficiently and effectively to achieve service and profitability objectives. Initiated the acquisition and integration of new business, and client and employee retention strategies.Reported to the District Manager and Area Vice-President.• Ensured the delivery of service excellence through regular contact with clients and employees, i.e. site visits and inspections, and initiated corrective action as necessary.• Negotiated client contracts, supported client start-ups, and reviewed and revised Post Orders and workplace policies.• Analyzed operational and financial indicators to continuously improve Branch performance. Developed and administered Branch budget in collaboration with senior management.• Authorized appropriate expenditures i.e. equipment, supplies, and vehicles. Ensured vehicles were properly maintained and administered driver’s training. Managed adequate inventory of uniforms and supplies.• Ensured effective scheduling to meet client requirements while managing labour costs. Maintained andsubmitted payroll records and other required information i.e. employee files. Reviewed site [shift] reports to insure compliance of Post Orders and client directives.• Maintained a positive, professional environment in full compliance of applicable laws, regulations, policies and procedures; to insure employee legal compliance and retention.• Responsible for recruiting, training, orientation, and developing competent staff in collaboration with senior management and Human Resources. Coached and counseled employees, and carried out disciplinary actions as required.• Provided input to company and complied with Area initiatives. Promptly assisted in the resolution of legal, financial, Human Resources, and administrative matters.• Responded to and investigated WSIB claims as required.

Canada

Kitchener, Canada Area

• Computer knowledge in MS Word, Perspective, Alarm Monitoring, CCure 9000 and SharePoint• Competent in security systems (Exacqvision, Genetec, KeyWatcher), fire and medical panels• Managed the scheduling of security guards and supervisors at client sites; managed the scheduling processto optimize operating results; determined best resolution to staffing issues and problems.• Maintained site coverage at all times; tracked requests for time off including vacation and personal leaverequests to ensure site coverage; responded to emergency situations, call-offs, and absences to ensure thatclient sites have coverage.• Ensured accurate timekeeping, payroll, and billing data was uploaded; verified billing and payroll reports andcorrected discrepancies; interfaced with accounts receivable and payroll departments to make corrections.• Maintained knowledge of site contracts and requirements, training, availability and time worked• Coordinated scheduling changes with senior management, supervisors, and staff; served as a liaison withclients, senior management, and staff, in resolving scheduling, training, billing and payroll problems.• Coordinated the daily schedules and assignments of supervisory staff; briefed supervisors, lead hands andstaff on changes to post schedules and amended schedules.• Maintained records of qualifications, certifications and training, and coordinated on-site trainingrequirements with site supervisors or lead hands to meet client needs.

Kitchener, Canada Area

Skills: • Speaking , Reading Comprehension, Writing• Negotiation Bringing others together and trying to reconcile differences.• Instructing and Learning StrategiesSelecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.• Management of Personnel ResourcesMotivating, developing, and directing people as they work, identifying the best people for the job.Knowledge: • Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, etc.• Law and GovernmentKnowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.• TelecommunicationsKnowledge of transmission, broadcasting, control, and operation of telecommunications systems.• Psychology, Mental Health Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.Work Styles:• Dependability: reliable, responsible, and dependable, and fulfilling obligations.• Attention to Detail: being careful about detail and thorough in completing work tasks.• Stress Tolerance: accepting criticism and dealing calmly and effectively with high stress situations.• Initiative: a willingness to take on responsibilities and challenges.• Analytical Thinking: analyzing information and using logic to address work-related issues and problems.• Innovation: creativity and alternative thinking to develop new ideas for and answers to work-related problems.As a Dispatcher for Conestoga College everyday I responded to the student body, workforce, general public, and emergency services, as necessary, with the commitment to protect their rights to ensure a professional, respectful and safe campus environment.