Candice Stejbach Email & Phone Number

Amherst, New York, United States

• Develops projects plans, coordinates and communicates progress. • Completes projects according to timeline and budget. Manages assigned projects to conclusion.• Manages Employee Benefits data bases. Integrates data bases as required. • Collaborates with other departments within the organization to assure consistent processes.• Evaluates systems and makes recommendation on future needs. • Generates and analyzes reports.

Buffalo, New York, United States

March 4, 2021 - Certified Flexible Compensation Specialist - ECFC Advancing Healthcare Consumerism.*Providing excellent and responsive service to client accounts using multiple communication methods.*Maintaining and managing client account satisfaction .*Managing and facilitating new client account onboarding process.*Researching and resolving all client account concerns.*Ensuring the creation and delivery of all client requested business and operational reports.*Developing, maintaining, and updating all client-facing and process documentation.*Maintaining a lead or supporting role in all required client account administration and management,including, but not limited to the processing of participant enrollments, the execution of Cafeteria Plannon-discrimination testing, and both the plan year closing and renewal processes.*Analyzing client accounts to determine additional business and servicing opportunities.*Assisting technical, marketing, and sales teams in developing marketing materials and proposals.*Providing support to sales team, as required.*Conducting testing of new system features and functionality. *Coordinating and facilitating calls, meetings and communications.

Orchard Park Ny

Primary PurposeResponsible for partnering with the Sales Team, customers, and cross functional teams to develop and maintain business to business relationships managing program execution of business processes and performance management to ensure quality of service, developing strategies to drive revenue streams, implementation of new opportunities with existing and new customers identifying and delivering solutions meeting customer business requirements.Major Responsibilities• Execution of sales and operational performance management and business processes for complex customer contractual programs.• Lead the implementation for customer initiatives cross functionally (Customer Care, Finance, IT, Marketing, Merchandising, Operations, Pricing, and Transportation) develop and manage a detailed plan to deliver on customer business requirements.• Drive performance improvements by conducting root cause analysis, identify and coordinate solutions cross functionally for issue resolution and an improved enhanced customer experience.• Support development of KPIs and project dashboards analyze, summarize data and monitor results to drive performance improvements and manage communications• Coordinate and effectively inform key contacts by communicating progress, providing status updates for all customer initiatives, performance improvements and/or issue resolution plans• On-board new customers, develop and manage detailed implementation plans of requirements, lead and track cross functional activities, communications, conduct risk management and identify resource needs• Create/Maintain customer profiles and process documentation to support business requirements, identify ways to improve efficiencies and upload in a centralized repository, reviewing and updating.• Develop presentation materials to communicate with leaders and cross functional work groups• Assist with special projects and initiatives as required• Understand and demonstrates Essendants’ core values

Orchard Park New York

Major Responsibilities Actively search for new business opportunities within existing account base and new accounts. Maintain a positive customer relationship to ensure continued business and profitability by providingsales and support opportunities to grow their business. Monitor customer requirements and account settings to ensure service level agreements areexceeded. Analyze key performance metrics to insure profitability targets are met or exceeded. Assists in coordinating sub-channel and/or customer strategies. Regular account reviews to ensure positive progress on key initiatives. Develop and assist in the implementation of Marketing programs for new launches (customer and/orproduct). Manage work activity within cross-functional departments (IT, Operations, Inventory, Advertising,Merchandising, Customer Care, Marketing, and Finance) to facilitate the successful launch of specificcustomer initiatives and that any customer issues are addressed. Meet or exceed established sales targets. Demonstrate business acumen by understanding each customer’s business model and developingtools and programs to help them grow. Determine sales growth opportunities and introduce/implement new product lines and promotions. Negotiate and authorize special pricing/bids with customers to help maximize profits. Travel as needed for customer trainings, trade shows, customer account reviews, etc. Attend manufacturer product training to expand product and market knowledge. Provides mentoring and guidance to Channels Sales Representatives regarding customer concerns,customer strategies, product knowledge and industry trends in support of Company initiatives. Understands and demonstrates Essendants Core Values

Orchard Park, Ny

Social Sciences

Associate'S Degree, Social Sciences