Candice Wolfe Email & Phone Number

Beverly Hills, California

Westwood, California

I am responsible for training all new hires for front desk. I have worked side by side with my managers and director on how to create a more friendly training experience and what to include and even the training schedule. I took it upon myself to create a "new hire folder" to better assist our new employees with useful information about the room types, rates, the W brand, our service model and other topics that our property provides. I also assist with guest requests that are made through our Central Reservation office (not on property). This is to better are guests experience before they come to the hotel. I am also proficient in WORD, EXCEL, LIGHTSPEED, OUTLOOK, SPG KEYLESS DASHBOARD, and STARGUEST. I have some experience in Galaxy.

Westwood, California

My responsibilities include prompt and courteous guest interaction during check in and check out. I ensure that guests billing is correctly routed to the proper accounts and I handle any guest disputes or complaints professionally and empathetically. I have been noted by management for how I handle guest complaints. I have one of the highest ratings for friendliness at check in and I've been nominated 3 times for employee of the month.

Hollywood, Los Angeles, Ca.

I was responsible for checking people in and out of their proper rooms, ensuring that their individual billing was correct, and providing warm and courteous customer service. I also was responsible for answering a high volume of calls in a timely manner, and was equally responsible for taking and placing in room dining orders. I also finished my daily reports thoroughly and in a timely manner.

The Grove, Los Angeles

My duties included greeting the customers as they entered the store. I was also responsible for maintaining the look of the sales floor, and assisting customers if and when they needed anything. I also ensured that each customer received exceptional customer service.

Huntington Beach, Ca

I was in charge of answering phone calls, making and confirming appointments, greeting customers warmly when they entered the office, and running errands for the company when needed. I was also in charge of imputing the clients data and the companies finances using Microsoft Word, Excel, and QuickBooks.

Acting

Education record