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I have been in customer service for more than 10 years. I first started as a receptionist and data entry at a patio installation company. After spending 2 years there, I then obtained a job as a sales associate at Abercrombie & Fitch for a year. I then was given the opportunity to work the front desk at W Hollywood and after a year I transferred to front desk at W Los Angeles where I worked for 6 years. In the my last year there I became lead trainer. I have recently become Front office Supervisor at Avalon Beverly Hills and am enjoying it immensely. I am very hard working, a great team player, detail oriented and I enjoy helping others succeed and would like to see my career in hospitality and management grow.
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Front Office ManagerAvalon Hotel: Beverly Hills, Palm Springs May 2019 - Mar 2020 -
Assistant Front Office ManagerAvalon Hotel: Beverly Hills, Palm Springs Mar 2018 - May 2019
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Front Desk SupervisorAvalon Hotel: Beverly Hills, Palm Springs Dec 2016 - Mar 2018Beverly Hills, California
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Lead TrainerW Hotels May 2016 - Dec 2016Westwood, CaliforniaI am responsible for training all new hires for front desk. I have worked side by side with my managers and director on how to create a more friendly training experience and what to include and even the training schedule. I took it upon myself to create a "new hire folder" to better assist our new employees with useful information about the room types, rates, the W brand, our service model and other topics that our property provides. I also assist with guest requests that are made through our Central Reservation office (not on property). This is to better are guests experience before they come to the hotel. I am also proficient in WORD, EXCEL, LIGHTSPEED, OUTLOOK, SPG KEYLESS DASHBOARD, and STARGUEST. I have some experience in Galaxy. -
Front Desk AgentW Hotels Jun 2011 - Dec 2016Westwood, CaliforniaMy responsibilities include prompt and courteous guest interaction during check in and check out. I ensure that guests billing is correctly routed to the proper accounts and I handle any guest disputes or complaints professionally and empathetically. I have been noted by management for how I handle guest complaints. I have one of the highest ratings for friendliness at check in and I've been nominated 3 times for employee of the month.
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Welcome Desk AgentW Hollywood Hotel & Residences Mar 2010 - Jun 2011Hollywood, Los Angeles, Ca.I was responsible for checking people in and out of their proper rooms, ensuring that their individual billing was correct, and providing warm and courteous customer service. I also was responsible for answering a high volume of calls in a timely manner, and was equally responsible for taking and placing in room dining orders. I also finished my daily reports thoroughly and in a timely manner. -
Sales AssociateAbercrombie & Fitch 2008 - 2009The Grove, Los AngelesMy duties included greeting the customers as they entered the store. I was also responsible for maintaining the look of the sales floor, and assisting customers if and when they needed anything. I also ensured that each customer received exceptional customer service. -
ReceptionistR.E. Lippard Construction 2006 - 2008Huntington Beach, CaI was in charge of answering phone calls, making and confirming appointments, greeting customers warmly when they entered the office, and running errands for the company when needed. I was also in charge of imputing the clients data and the companies finances using Microsoft Word, Excel, and QuickBooks.
Candice Wolfe Skills
Candice Wolfe Education Details
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Tri-City Highschool
Frequently Asked Questions about Candice Wolfe
What is Candice Wolfe's role at the current company?
Candice Wolfe's current role is Front Office Manager - Avalon Beverly Hills.
What is Candice Wolfe's email address?
Candice Wolfe's email address is ca****@****lls.com
What is Candice Wolfe's direct phone number?
Candice Wolfe's direct phone number is +176021*****
What schools did Candice Wolfe attend?
Candice Wolfe attended American Academy Of Dramatic Arts-Los Angeles, Tri-City Highschool.
What skills is Candice Wolfe known for?
Candice Wolfe has skills like Training, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Outlook, Galaxy, Powerpoint, Telephone Reception, Cash Handling, Credit Card Transaction Processing.
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