I am a training and quality service director experienced in eCommerce through Fortune 500 companies. While directly supporting customer service organizations, I have worked on multimillion-dollar programs and driven best practices adoption for service delivery and customer satisfaction. My efforts have resulted in capturing 100% alignment on SLA targets as well as producing world class customer service.I am interested in client or customer service management roles for a mid to large size company. I am a Results oriented professional specializing in customer service. My strengths include: * High sense of urgency in meeting deadlines* Negotiation skills* Excellent time management skills* Ability to handle conflict and pressure* Ability to build effective working relationships* Strong ability to link performance to revenue. I have achieved success in managing multiple offshore accounts and supported an 8000 agent account and am excited to develop talent in my next role.