• Oversee the day-to-day operations of the IT unit to ensure efficiency, productivity, and delivery of services in a timely manner.• Analyze systems and network architecture to identify gaps and areas for improvement, and develop solutions to address these deficiencies.• Lead and oversee the Change Control Committee to ensure that changes to systems and networks adhere to established procedures, thereby maintaining operational continuity and meeting organizational standards and user requirements throughout the change process.• Lead and manage a team of IT professionals.• Provide systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, and day-to-day computer systems operations on Windows VMs.• Lead the installation, configuration, regular maintenance, updates and health checks of the organization’s systems and network components. • Maintain and optimize networks, firewalls, VoIP, and conferencing units.• Monitor backup for maintenance and tracking of end user and serverinfrastructure.• Diagnose and resolve complex systems and network issues. • Maintain accurate and up-to-date documentation of network and system configurations, procedures, and user guides. • Serve as the Microsoft 365 Subject Mater Expert (SME). • Troubleshoot a wide array of issues related to desktop and mobile. • Work closely with the Director, Business Systems to establish priorities, develop and implement policies, procedures, processes, and documentation to increase efficiency and productivity. Review the documentation, processes, and work procedures to ensure they are well-defined, analyzed, and updated regularly. • Manage IT projects and work closely with IT professionals and vendors/ contractors in ensuring projects are executed successfully, within scope, budget, and timelines.

• Analyze and design cybersecurity requirement to comply with enduser requirements.• Identify and implements IT infrastructure improvements.• Research and implement technical solutions.• Assist organizations to improve cybersecurity posture.

• Analyze and propose security design and architecture based on customer's security compliance requirements.• Planning and conducting risk assessments and risk management documentation including creation of risk matrix in adherence to the organization’s audit requirements.• Planning and creating IT Security Plan and IT Security policies and it’s required documentations with the guidelines from NIST framework and other standard frameworks.• Coordinating and planning with organization’s executive regarding the approval and implementation of the created policies.• Planning and implementing network design to ensure proper network redundancy utilizing concepts such as LACP, switch stacking, and layering.• Deployment and configuration of network and asset monitoring tools such as Log Analyzer, Audit Trail, SIEM.• Planning and deployment of cloud file migration and email migration in Microsoft Azure.• Planning, testing, and configuration of Azure cloud security policy as per customer's requirement.• Study, test and deploy CIS benchmark assessment and hardening tools.• Lead and train technical support team.• Provide assessment of the technical team operation and performance to the management.• Initiate security awareness training for the organization and for the customers.

• Evaluating current customers IT infrastructure needs for new application deployment or needs for upgrade.• Evaluate customer's environment and provide security solutions such as High Availability on servers and switches, Antispam solutions, Backup solutions, Endpoint Encryption, and Endpoint Protection solutions.• Conducting asset and software inventory in preparation for client's compliance audit.• Analyze vulnerability scan results and fix high and critical issues.• Deploy Windows Server Domain controller and file server migration.• Preparing, installing, and migrating current infrastructure to new infrastructure.• Leading technical support team and handing daily support operation.• Providing technical training to the support team.• Providing customers basic product training post deployment.• Monitor and maintain server performance and installing windows update and security patches.• Installing and configuring Windows Server Backup.• Installing and configuring Fortigate Firewall such as creating firewall policy, configuring security features (Antivirus, IPS, Web Filter, Antispam, SSL VPN and IPSEC)• Configuration of network routers and switches port security, port segregation via VLAN, STP, switch stacking, LACP, and routing.• Troubleshoot network issues such as routing problems, blocked traffic, firewall upgrade, DDOS, and network looping issues.• Respond to critical incidents such as Ransomware attack, server failure, network failure and backup restoration.• Provide documentation such as network diagram, incident reports, technical write up, and technical presentations.

Providing technical support to customers with maintenance support contract either via email, phone, chat or onsite support.Monitoring and maintaining customer's IT infrastructure such as server performance, network firmware upgrades, backup performance to make sure all are functioning properly.Ensuring implementation of proper access controls on all the assets utilizing access control matrix, data ownership, and providing proper procedure for granting and removing access.Doing initial setup for desktop, laptop, workstations and Windows Servers.Installing and troubleshooting network or standalone printer.Installation and deployment and troubleshooting of CCTV devices, and door access entry system.Setup and troubleshoot email issue whether POP(hosted) or Microsoft Exchange.Creation of users in Active Directory for new users.Doing windows update and antivirus installation and patches.Configuration of firewall access control list (ACL) for customer security requirements.Monitoring and troubleshooting of windows sever backups.

Administering and Configuring network equipment such as Cisco router 3800 and 2800 series as well as Cisco switch C3560 and C2960.Administering and Configuring network address allocation and port specification.Administering and Configuration Access List Control(ACL), and STP protocol.Troubleshooting network related issues encountered in the site such as port lock. slow connection intermittent connection and firewall blocking issue.Performing diligently daily routine check of the network equipment and UPS in the Site's server room.

Assist external users of clients technical product or services, identify, investigate and provide resolutin to the user questions and problems.Troubleshoot customer issues that are technical in nature including hardwarem softwarem networking or other designated client products.Follow appropriate escalation path to resolve technical issues including making follow up outbound calls to cusotmers or other parties as needed.Solve problems that are generally unstuctured and require extensive use of conceptual thinking skills.Communicate effectively with individual/teams in the program to ensure high quality and timely expedition of customer requests.Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.