Candice L. Email & Phone Number

Singapore

Singapore

Dual role as secondment managing Australia and New Zealand (ANZ) portfolio as well account manager for global and APAC portfolio.• Secondment Responsible for managing end to end of CRE process starting from the development of real estate strategy through engagement of senior leadership, defining & optimizing space requirements and workplace strategies to the execution of real estate plans through site selection and dispositions.• Account Manager Responsible for delivering opportunity assessment and wide range of transaction management services including but not limited to lease acquisition and disposal, lease renewal and rent review.Accounts supported: Honeywell, Singapore Airlines, Meta

Singapore

Responsible for defining key metrics and visibility in Pacific real estate performance•Spearheaded Pacific real estate dashboard for reporting regional space performance to global senior management for internal business review. Well received by global heads and set the standard to replicate in other regions.•Developed partner reports to track revenue and profits, occupancy projections, sales movement, membership and cost breakdown. Achieved 100% profiling of required partner buildings in Pacific region.•Partnered with Underwriting, Finance, Project and Sales teams to ensure data integrity on multiple real estate KPIs such as pipeline projects, desks movement, growth markets, space possession tracking, project status and completion. Able to account for >90% of all discrepancies.

Singapore

Responsible for driving and designing plans to ensure regional consistency and coherence with internal standards and governance.• Pioneered new initiatives such as Talent Program and Co-working, liaising with external and internal stakeholders and facilitated engagement processes. Talent program was well received and was repeated for a second year. • Developed trackers and scorecards to measure performance and monitor APAC project timelines and risk activities (i.e. Audit issues) and escalate issues or decision points if required to the Regional Head in a timely fashion. Implementation is fully achieved across 16 APAC countries. • Developed all presentation decks for C-suite executives to socialise strategic initiatives and achieve buy in on recommendations. Have set the benchmark for all other 3 regions to implement and replicate.• Manage and report on APAC progress against the CRS Key Initiatives and Innovation Goals • Assist in the development and variance analysis of premise initiatives and strategies in APAC Region• Partner with Business Office Head on management/senior presentations, Town hall events, Region head meetings• Assist in the management of the daily operations and issue resolution as directed by the CRS APAC Region Head and Head of Business Office

Singapore

Responsible for driving initiatives and process improvement strategies for APAC• Developed roadmap of strategic initiatives to meet the targets set forth in partnership with country and functional heads (finance, facilities, transactions, sustainability, projects) for the APAC offsite• Developed trackers and scorecards to measure performance and monitor APAC project timelines and risk activities (i.e. Audit issues) and escalate issues or decision points to the Regional Head • Assisted in the Investment Expenditure Project for Branch Strategy and Request for Proposal (RFP) on a Data Centre Project by ensuring alignment with Group Consumer Banking strategic plans and performing due diligence on market benchmarks. • Identified discrepancies of lease disputes and assisted in monitoring and closing out issues on contracts and agreements requiring actions and decision points.

Singapore

Responsible for managing the partnership with internal stakeholders across various processes such as budgeting, risk profiling and forward looking property strategies.• Developed internal relations between property function and various banking functions both locally and globally to influence alignment on opportunities for growth, investment appetite and develop more efficient business processes, resulting in good ratings from all stakeholders and colleagues who provided feedback• Developed forward looking property strategies and risk profiling of capital projects resulting in sound cost management of property cost and forecast, ensuring most projects do not exceed budget• Identified opportunities to reduce real estate cost by up to USD25M p.a. for Wholesale Banking through the development of key metrics/dashboard to support flexible work place and a global pipeline project tracker to forecast capital investment requirements for strategic financial forecasting and analysis

London, United Kingdom

Responsible for managing all retail and office portfolio globally by delivering cost and space saving targets• Assigned to UK for 1 year to work directly under Head of Asset Management• Optimised Bank’s property portfolio through the development of Portfolio & Occupancy Plans which identified opportunities and risk profiles on 100% of the Bank’s markets on both regional and country level• Identified opportunities that contributed to the asset disposal of 1.3M sqft and asset sales totalling USD100M• Spearheaded financial analysis to support real estate strategies/recommendations with emphasis on P&L impact to the Group Property Board, Group Wholesale and Consumer Banking Project Investment Committee, with more than half of all proposed recommendations being approved• Developed and maintained strong working relationships internally within CRE function (Finance, Projects, Geographies, Global Sourcing) to ensure integration and collaboration on capital projects analysis, resulting in good ratings from all colleagues who provided feedback on my performance

Singapore

• Completed multiple rotations within CRE ranging from Operations, Strategy & Planning, and Change Management; obtained consistent good feedback from respective function heads• Managed monthly reporting of capital projects, churns and workspace inventory with the assistance of country managers. Reports include project status report and variance analysis on monthly movements with monthly completion rate of more than 90%• Account lead for the Change Management process in partnership with change consultants for the transition of back office functions (c.2500 headcount) from CBD locations to Changi Business Park, achieving more than 70% of customer satisfaction within 6 months of the move• Obtained approval to introduce and implement the first and only space management system to manage a target of 16 million square feet of space of the Bank’s property globally