Provide business and administrative support to an Emmy award-winning production office of 20 employees. Manage and coordinate all of the company’s expenses, travel arrangements, calendars, facility updates, and special events and requests.

Manage digital and traditional media plans and details for the team serving Disney’s multi-million dollar Home Entertainment division, and for Disney Integrated Brands as Assistant Media Planner.COMMUNICATION & COLLABORATION:Train and mentor entry-level Media Assistants to maximize productivity for new team members. Serve as a point of contact for clients, answering questions and resolving media plan issues. Identify and leverage strengths of junior team members to bring the best result to the client.PROJECT MANAGEMENT:Manage and coordinate details and logistic of strategic media plans for DVD release campaigns. Adjust media plans and campaigns as needed to ensure budget is maximized. Design and deliver weekly campaign and media plan reports to communicate KPI success.VENDOR RELATIONSHIP MANAGEMENT:Communicate with media vendors on client questions and answers and to resolve issues. Coordinate negotiations analysis, make-goods, and contract reviews with all media vendors. Relay budgets to publishers and media vendors to determine what they can bring to campaigns.ORGANIZATION & ACCURACY:Work with Associate Media Directors to identify and measure media plan KPIs. Organize and assemble the details of the recommended media plan into a client presentation. Coordinate and track a large volume of tasks, and projects with an eye on flawless execution.KEY ACCOMPLISHMENTS:→ Tapped by management to plan regular morale ‘fun’ events to build camaraderie and team connections. Identify theme, plan logistics, and manage committee team members.→ Bring a tenacious approach to cross-team collaboration and communication, leveraging team member strengths that will ultimately deliver the best, most efficient and optimized campaign.→ Ensure strategic, seamless media plans via delivery of administrative and project campaign support across accounts, including scheduling, invoices, and all day-to-day details.

Ensured all details for restaurant and import/export client account policies were managed accurately. RESPONSIVENESS & FOLLOW-THROUGH:Resolved client questions and issues via phone, email, and in-person communication. Managed policy claims from beginning-to-end. Gathered info and drafted details to outcome. Tailored approach to client service via identifying unique client needs, styles, and personalities. Oversaw the creation and revision of commercial insurance proposals. Served as a liaison to other insurance agencies to ensure payments and policies are enforced.CUSTOMER SERVICES:Proactively and independently serviced all client accounts. Provided superior support in answering correspondences, legal documents, coordinate inspections/audits, communications and policy compliance, and problem resolution. Answered high volume of incoming calls and in-person inquiries daily from clients, and insurance carriers. Ensured open lines of communication between the agency and its clients and their insurance carriers.ATTENTION TO DETAIL:Ensured payments were received in a timely manner. Coordinated clients behind on payments. Took a proactive approach to policy renewals to maximize the likelihood of recurring business. Oversaw the creation and revision of commercial insurance proposals. Maintained client’s database. Updated, tracked, and monitored account status. Executed letters, notices, and generate monthly reports.KEY ACCOMPLISHMENTS:→ Collaborated with clients to research methods to optimize policies for their growing business.→ Identified a variety of unresolved policy claims. Proactively managed claims to completion.→ Went ‘above and beyond’ with ESL clients by bringing a thoughtful, personable, and hands-on approach to helping clients navigate language barriers with agents, DMV, and other stakeholders.

Managed details and logistics for large-scale events including weddings, birthdays, etc.EVENT CLIENT SERVICE & COORDINATION:Presented event options to clients including invitations, venues, decoration, transportation, etc. Planned the roadmap, schedule, and details for the event day ensuring a seamless experience. Ensured a personalized approach to each client, assessing unique requests, needs, and wants. Served as key point of contact for collaborations with vendors. Negotiated pricing for all aspects of event planning (venue, staffing, catering, etc.).OPERATIONS & RESOURCE MANAGEMENT:Built and maintained business relationships with vendors and clients. Served as point of contact. Researched and identified cost savings options for clients for wedding dresses, venues, and details. Managed administrative functions including organizing calendars, arranging travel, ordering supplies, processing expense reports, booking and arranging meetings.KEY ACCOMPLISHMENT:→ Worked on behalf of a large number of clients to successfully research and negotiate optimal pricing at event vendors including caterers and wedding dress suppliers, maximizing budgets.

Owned and managed all operations, planning, marketing, and growth of a family restaurant.MANAGEMENT OF COMPETING PRIORITIES:Performed critical troubleshooting within a fast-paced, multi-tasking, daily environment. Made all executive decisions related to purchases, menu items, staffing, budget, and operations. Served as key point of contact for restaurant events; managed all event logistics and operations. Orchestrated the construction and maintenance projects to enhance restaurants appearance and functionality.OPERATIONAL STRATEGIES:Built and developed relationships with all vendors with a focus on win-win outcomes and trust. Managed all operational details including lease renewal terms, taxes, A/P, A/R, and compliance. Handled and resolved client complaints and questions brining a thoughtful approach to listening. Maintained accurate bookkeeping records including budget and payroll documents for restaurant administration and employee compensation.MARKETING & EVENTS: Facilitated and coordinated all of the restaurants events. Oversaw restaurant branding campaigns and brokered strategic event partnerships to give back to the local community. Authored strategic marketing and communications campaigns on behalf of the restaurant.TEAM MANAGEMENT:Recruited, led and managed all restaurant employees including training and feedback. Trained employees on a variety of responsibilities, ensuring a well-rounded learning experience. Fostered a culture of team support and camaraderie, providing support of career and life goals. Maximized team member strengths and skill sets via identifying which responsibilities they excel in.KEY ACCOMPLISHMENTS:→ Negotiated restaurant acquisition using research and relationship skills to significantly reduce price. → Brought a thoughtful, hands-on approach to all employee development and relationships resulting in long tenured, effective, and loyal team members. Fostered a strong sense of team and morale.

Led a team of 16 – 20 employees handling all transmissions, billings, collections, and payments across clients. Processed a large volume of customer credit payments on behalf of large partner companies.OPERATIONS & DETAILS:Located and attached appropriate files to incoming correspondence requiring replies. Bundled, labeled, and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines. Adhered to daily deadlines and managed employees to obtain daily goals.LEADERSHIP:Supervised employees and ensured adherence to company procedures. Reviewed staff performance. Strategized resolutions to foster employee development. Reviewed work done by others to check for correct spelling and grammar, ensuring that company format policies are followed and recommend revisions. Developed constructive and cooperative working relationships with team members, maintaining them over time. Worked with upper management to streamline work processes and boost employee moral and performance.