Working with Accenture supporting Google to:Create high-quality reference, support, and how-to articles for the Google Help Center, Knowledge Base, Customer Service Replies, and Agent AnnouncementsCollaborate with subject matter experts (SMEs) to identify knowledge gaps in content for specific Google productsTranslate complex technical information into succinct and easy to understand text for usersManage the back-end of Google's CMSBalance and advance many complex projects concurrently to fulfill content requestsDraft and perform editorial review on written content according to Google’s style guidePublish new and updated content, often confidential and legally sensitiveManage writer workload and assign writing projects within designated teamsImprove UX with basic HTML Review IA (information architecture) of all team contentIn this role, articles I've written and edited have garnered more than 45 million page views.

Working with Accenture supporting Google.

I wrote SEO blog posts for NEST Financial, an Austin-based financial planning and investment management company. I conducted research and interviews to compose bi-weekly blog posts for the company website. I also managed the back-end of the website's CMS.