• Developed a new system of reporting that achieved more accurate results in supply planning and adapted this reporting to meet the needs of 3 other accounts. • Took over a troubled account and stabilized it within two months, becoming the CJ Logistics America network resource for the account. • Reduced overall workload for the Harry’s account, enabling the company to reduce headcount by taking on an additional account, where the same level of success was achieved. • Took over LTL reporting and worked closely with operations to ensure the company maintained on-time pickup, improving overall metrics with LTL. • Organized the scheduling process for export orders, by working closely with the carriers and customer to develop a drop system, tripling the number of exports shipped from the facility on a monthly basis.• Onboarded and trained new Customer Service Representatives, Shipping and Receiving Clerks, and Customer Service Management personnel across the CJ Logistics America network.• Provided a strong level of customer service to internal and external customers through timely and effective communication with leadership and other customer service representatives

• Provided a strong level of customer service to internal and external customers through timely and effective communication with leadership and customer service representatives. • Processed Bills of Lading and associated shipping and receiving documents accurately and ensured proper filing to easily reconcile any future concerns from customer. • Reconciled inbounds with packing slips and coordinated drop lot activity.• Maintained inbound and outbound schedules through working closely with management to accomplish company goals in a safe and timely manner. • Assigned work to operations personnel and maximized shift efficiency. • Trained and onboarded Shipping and Receiving new hires.

• Taught grammar, writing, and literature to clients and improved overall performance in school, one of whom bypassed two years in educational development at age nine.• Edited personal statements and professional documents for various clients, one of whom proceeded to gain acceptance to Harvard and Princeton.

• Scheduled and directed meetings and interviews on behalf of my employer.• Maintained healthy client and peer relations through timely and effective communication which resulted in exponential growth in revenue and clientele. • Networked and created marketing promotions for the company through social media and the website which attracted the attention of multiple larger firms interested in merging business. • Conducted detailed and comprehensive research for court cases.• Formatted and created legal documents for court cases and clients.• Invoiced clients and ensured on time payments were received and cleared a two month backlog of unresolved payments within two weeks of hire.