Candice Sisson Email and Phone Number

Team Performance Leader – Body shop group (2011-2012)Mentored, coached, counceled, trained and motivated 38 body shop specialists. Developed Policies and procedures, prepared and conducted performance evaluations, processed payroll, coordinated scheduled and recruited staff. Improved performance levels, customer service and call handling times. Performed quality checks, monitored calls and reviewed performance reports to ensure task completion and performance goals were met. Maintained low turnover and attendance percentages through effective coaching. Applied policies and procedures fairly and consistently. Resolved customer complaints and vendor problems with highest level of customer satisfaction. Executed formal corrective/disciplinary actions. Developed training manuals. Implemented Siz Sigma and Lean Principles.Sales Systems Team Performance Leader (2007– 2011)Implemented multi-million dollar global contracts annually and reduced error ratio significantly.Supervised 7 clerical employees and provided global support to sales field personnel in Asia Pacific, Latin America, Australia and Europe. Ensured legal compliance and processed contractual audits.Emergency Roadside Service Department Supervisor (2001-2007)Co-supervised 150 phone agents, processed payroll and provided highest level of customer service. Resolved customer complaints and vendor problems through administration of company policies and procedures.Promotions Department Supervisor (1995-2001)Co-supervised 250 departmental reservation phone agents.General Sales Supervisor (1990-1995)Supervised 40 domestic reservation phone agents.International Reservation Sales Agent ( 1989-1990)