Candice Smith Email & Phone Number

Michigan

Manage company-wide internal operations for a dual location business. Develop and monitor systems, policies and procedures, manage budget implementations, utilize performance data to evaluate and improve operations.Supervise a team of 30+ team members. Handle all onboarding/ offboarding, facilitate individual training, oversee team sales goals, mentor leadership, create employee schedules, process payroll.Address and resolve customer complaints empathetically and professionally, maintaining a resolution success rate of 98%.

Traverse City, Michigan, United States

Purchase apparel and footwear inventory for dual locations, utilizing historical sales trends and budget forecasting/tracking. Create and maintain ongoing relationships with over 100 partners and vendors.

Traverse City, Michigan, United States

Nurtured an internal sales culture that built meaningful customer relationships, specializing in authentic, personalized sales experiences.Developed comprehensive onboarding and training processes that improved employee knowledge of company policies and procedures, reducing onboarding time by 25%.Designed/published marketing content for customer emails and company website, increasing customer engagement online by 20%. Established an inventory Receiving Department; developed and implemented systems, created procedures, trained team members, and targeted database inaccuracies/inefficiencies, dramatically reducing labor costs.

Traverse City, Michigan, United States

Provided exceptional customer service by actively listening to customers needs, interpreting guest preferences, offering personalized recommendations, and suggesting supplementary products or services.Successful at establishing profitable, long-lasting customer relationships. Genuine, engaging, and relatable interactions ensured return customers.Skilled at processing sales transactions accurately and efficiently. Deep understanding of POS systems, cash handling, inventory reporting.

Bachelor'S Degree, Marketing

Activities and Societies: Alpha Sigma Lambda Honors Society

Associate'S Degree, Business Administration And Management, General