Candice Standifer Email and Phone Number
huntington beach, california, united states
Candice Standifer's Location
Sanford, Florida, United States, United States
Candice Standifer's Contact Details
Candice Standifer work email
- Valid
- Valid
Candice Standifer personal email
n/a
About Candice Standifer
Hello, My name is Candice Standifer. I have been working as a Desktop Specialists for many companies in the Orlando area for the last 4 years as a contractor. I love computers and technology, especially when they are the tools that I get to use to help people. As much as I love Desktop Support Life, I have reached a point in my career where I want to help people in a different way. I enjoy the technical onboarding and offboarding aspects of my previous positions and that is why I am looking for something more in the Human Resources Field. I have gained many skills that can be transferred into this new field. I have many years of experience providing exceptional customer service. I have worked with employees to analyze any issues they may have with their hardware or their applications. My experience as a contractor has allowed me to touch many technical systems and payroll systems such as Ultipro, ADP, Workday, Peoplesoft. Granted my experience at the moment is only on the end-user side but I am a fast learner and I would love to have the opportunity to prove myself.
Candice Standifer's Current Company Details
Landmark Health
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User Access Administrator Tech at Landmark Health
huntington beach, california, united states
- Website:
- landmarkhealth.org
- Employees:
- 780
Candice Standifer Work Experience Details
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User Access Administrator TechLandmark Health Apr 2022 - PresentThe UAA services include but are not limited to performing the assigned task that support the on-boarding and off-boarding of employee access to prescribed applications and systemsElectronic Workflows - On-boardingProvisioning New User Access - Monitors and manages assigned volume of request “ticket” queues within the electronic request tracking systemElectronic Workflows - Off-boardingTermination of User Access - Monitors and manages assigned volume of requests “ticket” queues within in the electronic request tracking system
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Desktop Support TechnicianHorizon Hobby Jun 2021 - Mar 2022Remote• Coordinated over 200 access for new hires by working with HR to perform technical onboarding and offboarding within Active Directory and Office 365• Resolved issues related to over 200 computers by analyzing and troubleshooting applications and operating system problems (Windows and MAC).• Maintained the upkeep of over 200 computers by updating and patching software. • Issued over 200 computers to new hires by Imaging and tailoring computers with applications relevant to their role levels.• Supported over 200 employees’ cloud-based phone systems by Managing and Modifying phone numbers and extensions in Vonage.• Trained over 200 employees on new software and systems by educating them on new processes.• Documented over 500 problems and solutions by ensuring tickets are properly logged into Jira.• Collaborated with team members on 5 projects by compiling lists of specific employees in need and tracking the status of the project via Excel. -
Desktop Support Specialist - Orlando VamcMks2 Technologies Aug 2020 - Jun 2021Orlando Va• Resolved issues related to over 500 computers by analyzing and troubleshooting applications and operating system problems (Windows and MAC).• Maintained the upkeep of over 500 computers by updating and patching software. • Issued over 200 computers to new hires by Imaging and tailoring computers with applications relevant to their role levels.• Trained over 400 employees on new software and systems by educating them on new processes.• Documented over 500 problems and solutions by ensuring tickets are properly logged into Service Now.• Collaborated with team members on company-wide Refresh projects by scheduling time with employees in need to replace their computers and tracking the status of the project via Excel. -
Desktop Support SpecialistIon247 It Support - Orlando & Birmingham Feb 2020 - Jun 2020• Executed technical onboarding and offboarding for over 100 employees by provisioning access to software related to their position.• Resolved issues related to over 100 computers by analyzing and troubleshooting applications and operating system problems (Windows and MAC). • Maintained the upkeep of over 100 computers by updating and patching software. • Issued over 100 computers to new hires by Imaging and tailoring computers with applications relevant to their role levels.• Documented over 200 problems and solutions by ensuring tickets are properly logged into Connectwise -
Identity Access Management AdministratorOrlando Health Jun 2019 - Feb 2020• Managed over 500 user accounts across multiple technology platforms by Creating, Modifying, and Deleting accounts per HR.• Executed technical onboarding and offboarding for over 500 employees by provisioning access to software related to their position.• Analyzed over 500 account requests by verifying all required documentation and information was present prior to granting access.• Secured over 500 employees’ accounts by administering password resets.• Collaborated with HR and auditors to ensure compliance with security regulations • Decreased backlog of account modification requests by 60% by educating and documenting HR’s processes with Vendors and contractors. -
Desktop Support TechnicianBba Aviation Plc Oct 2017 - May 2019• provided software support for internal employees in all five companies by troubleshooting hardware and software problems via phone and email using remote support softwares. (teamviewer, remote desktop connection, etc.)• used Service Now to track calls, log tickets and manage incidents• utilized System Center Service Manager to manage logical access requests, including software access, file share access, sharepoint access and security groups• managed the escalation and triaging process for faster response times• maintained up-to-date knowledge on all procedures and business protocols• deployed software using System Center Configuration Manager• Troubleshot Citrix using Director• performed password administration using Active DirectoryManaged the organizations office 365/ exchange along with Azure administrative responsibilities -
Technical SupportEllucian Jul 2017 - Oct 2017Maitland, Florida• Maintained and updated customer’s information in Service Now (SNOW)• Worked quickly and efficiently to resolve customer issues• Reset passwords in Active Directory, Collegue, and Datatel• Troubleshot issues within Web browser, including clearing cache and cookies• Connected to many University’s Servers via Anyconnect VPN -
Customer Experience SpecialistSquaretrade Nov 2016 - May 2017• Maintained and updated customer service Salesforce database.• Worked closely with team members to meet or exceed all customer service requirements.• Troubleshot issues customers had with their phones, tablets and laptops (including hard and soft resets, taught customers how to back up devices and restore them).• Managed customers' expectations and experience to a high degree of customer satisfaction.• Served as intermediary between customer and manufacturer. -
Senior Advisor Ios Apple AdvisorConvergys Jan 2016 - Nov 2016• Maintained and updated customer service iLog database.• Worked with engineers to identify trend issues and assisted in resolving them.• Resolved customer issues in a clear, courteous and straightforward manner.• Followed up with clients to ensure optimal customer satisfaction.• Troubleshot devices including restoring iCloud and iTunes backups, restoring playlist in iTunes, restoring missing photos, contacts, and calendars from iCloud.• Assisted with syncing devices, password reset on Macs via recovery mode command line.• Updated drivers manually on Windows PCs to get iTunes working for customers.
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Chat SpecialistActivengage, Inc. Jun 2015 - Dec 2015• Accurately documented, researched and resolved customer service issues.• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.• Defused volatile customer situations calmly and courteously.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Referred unresolved customer grievances to designated departments for further investigation. -
Cashier/Service DeskWalmart Feb 2014 - Jun 2015Oviedo, Fl• Determined customer needs by asking relevant questions and listening actively.• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. -
Sales AssociateRoss Stores, Inc. May 2013 - Sep 2013• Alerted customers to upcoming sales events and promotions.• Welcomed customers into the store and helped them locate items.• Shared best practices for sales and customer service with other team members to help improve the store's efficiency. -
CashierPopeyes Louisiana Kitchen, Inc. Jan 2013 - May 2013• Recipient of positive reviews acknowledging dedication to excellent customer service.• Provided an elevated customer experience to generate a loyal clientele.• Operated a POS system to itemize and complete ~100 customer purchases daily.• Developed reputation as an efficient service provider with high levels of accuracy. -
Concession/Usher/Box OfficeCobb Theatres May 2012 - Dec 2012• Built long-term customer relationships and advised customers on purchases and promotions.• Took customers’ orders and delivered requested items.• Cleaned theaters and checked tickets of guest. -
Technical Administrator InternMacedonia Missionary Baptist Church Of Eatonville Florida Inc Apr 2010 - Apr 2011Helped out with using the camera and projectors worked the camera switch for the projection screens assisted with presentations during the service
Candice Standifer Education Details
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Information Technology
Frequently Asked Questions about Candice Standifer
What company does Candice Standifer work for?
Candice Standifer works for Landmark Health
What is Candice Standifer's role at the current company?
Candice Standifer's current role is User Access Administrator Tech at Landmark Health.
What is Candice Standifer's email address?
Candice Standifer's email address is cs****@****bby.com
What schools did Candice Standifer attend?
Candice Standifer attended University Of Central Florida.
Who are Candice Standifer's colleagues?
Candice Standifer's colleagues are Caitlin Glick, Carol Ruddy, Michele Hall-Lockrey, Kappeta Akhila, Shontrice Cooper, Tessa W., Laura Pesetsky.
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