Implemented new accounts based on the client’s preference and best industry practices while providing technical support for existing clients. Trained clients on how to utilize the HouseCalls application.● Oversaw the set-up, testing, and back-end support for highly customized implementations, monitoring to ensure optimal delivery and offering best practices to meet customer expectations. ● Collaborated with top strategic accounts to identify and implement optimal notification software solutions to most effectively and cost-efficiently resolve their business needs, generating in excess of $5 million annually.● Developed best practice enrollment forms for client implementations, saving approximately 30-45 minutes per transaction and in excess of $10,000 in annual costs.● Developed and maintained a knowledge base on internal applications and all TeleVox and West Unified Communication Products to document the implementation process.● Generated best-practice technical documentation and provided individual development assistance for new-hires based on knowledge of the technical platform, improving departmental processes.● Researched, identified, and developed Best Practice template solutions for the Operations department which minimized the implementation time and eliminated technical issues.● Created Standard Procedure List for implementing HouseCalls Applications.● Provided superior customer service and technical support for HouseCalls applications.● Created documentation on troubleshooting techniques for HouseCalls applications and distributed them to the department, providing a central knowledge base.

Cover sporting events for East Central and Vancleave communities.Work with news editor to generate story ideas.Contribute supplemental articles as requested.Provide photos including post editing to supplement articles.Finish all articles to meet deadlines.

Implemented new accounts, trained clients on how to utilize the HouseCalls application, and provided technical support. ● Implemented and managed 65 plus accounts for the American Red Cross generating annual revenue in excess of $1.2 million.● Obtained technical and customer data specifications to set up and configure software products.● Trained customers to manage the various components of the product for their needs.● Provided customers with the necessary assistance or additional training for software support.● Provided technical support in problem resolution.● Identified and resolved data discrepancies and distributed reports as requested by clients.● Conducted a review of services to ensure workflow and continuous quality improvements.

Conducted video surveillance and review of casino operations to maintain compliance with state regulations.● Maintained continuous surveillance of employee and customer activities to protect corporate assets.● Conducted reviews of critical incidents and prepared a detailed written report of findings.● Conducted detailed analysis of table games to ensure proper gameplay by casino staff and patrons.● Reviewed corporate and surveillance procedures to ensure continuous quality improvements.● Maintained compliance with the policies and regulations of the Mississippi Gaming Commission.

Gathered and analyzed internal and external data and identified trends to develop quality improvements of the health plan and strategic planning initiatives.● Provided research support to internal departments and all other PrimeHealth Facilities to support business decisions.● Conducted quantitative research to identify market trends and consumer use rates to support the development of the corporate strategic plan and continuous quality improvement.● Designed survey instruments to facilitate quality improvement programs for patients, physicians, and consumers of corporate products including analysis and detailed reports of findings.● Provided staff support on technical issues pertaining to data validity.● Researched and maintained database for HEDIS to provide purchasers and consumers with the information needed for comparison of health plan performance.

Conducted thorough market research to identify trends and develop actionable items for strategic planning, marketing initiatives, and quality improvements. Designed surveys, questionnaires, and conducted focus groups for data collection.● Provided research support to internal departments and all facilities including 5 hospitals and 15 family medical clinics servicing a 22-county area for quality improvement and decision-making purposes.● Conducted quantitative and market research to identify trends and consumer use rates to support the development of the corporate strategic plan and continuous quality improvement for inpatient, outpatient, and emergency services.● Designed survey instruments to facilitate quality improvement programs for patients, physicians, and consumers of corporate products including analysis and detailed reports of findings.● Provided staff support on technical issues pertaining to accurate data validity.● Researched and maintained monthly satisfaction surveys for inpatient, outpatient, and emergency services used to determine yearly incentive bonuses.

Conducted investigation of unemployment claims through interviews and audits to determine claimant met eligibility requirements. Conducted audits of company payroll to verify that claimants were properly reported by the employer. Prepared detailed reports to support investigative findings.Assisted in supervision of seven Quality Control Field Investigators. Selected statistically valid random sample of unemployment claims and assigned to investigator.Completed compliance reviews of field investigations. Served as liaison between the MESC and the U. S. DOL during federal review of case findings.

Assisted unemployed workers in applying for unemployment benefits. Conducted initial interviews with employer representatives and unemployed workers to establish. eligibility for unemployment benefits, including detailed written reports of investigative findings.Conducted benefit rights interviews to explain policies, and procedures and claimant responsibility to maintain eligibility.