Experienced board level marketing and communication strategist, blending experience in customer insight, strategic planning and multichannel product and service to support organisations seeking to achieve a step-change in customer experience. Specialist in working at the intersection of consumer insight, business and technology. Adept at reframing complex challenges into straight-forward integrated insights and plans that deliver tangible outcomes. Energiser and facilitator of multi-disciplinary stakeholder teams.Delivering profitable and effective strategic programmes and campaigns through:- situational analysis and digital reviews- consumer insight and marketplace analysis- opportunities and ideas workshops and assessments (co-creation and internal)- experience principles development - customer journey and brand experience mapping and prioritisation- stakeholder alignment and problem solving- future experience envisioning- multichannel comms frameworks and experience strategies- performance and measurement frameworks- high quality papers and presentations- support for business case development and roadmaps- strategies for minimum viable products and in market trials - eCommerce product and service and consumer propositions