Employee Service Center 2002- 2006Employee Service Representative (ESR) answering phone calls from employees regarding Human Resource, Payroll or Benefit questions using Remedy program (case management). Other duties include court orders - enrolling dependents to employee's benefits as required by state law, direct deposit changes, W4 tax changes, entering banked vacation hours, enrolling new hire information into PeopleSoft system, and working with vendors (Cigna HealthCare, Blue Cross Blue Shield, Regence HealthCare) regarding eligibility issues. Severance Specialist duties included calculating severance pay for employees who are involuntary terminated, maintained spreadsheet for the Willamette acquisition employees which is sent to Aetna, printed job transition letters along with the Severance Summary and Release of Claims letter, coordinated with COBRA team to mail severance package with COBRA offering. A member of the Benefits Administration team; duties include enrolling in U.S. benefits, adding and removing dependents from coverage for various reasons (marriage, divorce, newborn, death, fulltime students) working more intense eligibility issues, domestic partner coverage, concentrating on Open Enrollment issues such as dealing with plan changes for salaried employees and production employees. An active member of the Canadian Sub-Team; dealing with employee issues, and finding ways to improve processes and still maintain the high quality assurance guidelines as required by the Employee Service Center (ESC). Administered Canadian benefits. Duties include enrolling and removing employees from benefits based on the daily HR Compare report, case resolution, and case correction. I have been involved in the PeopleSoft 8.8 upgrade testing and have worked on a special project with HRMS to improve the electronic enrollment form.