Candise Rolufs Email & Phone Number

Bentonville, Arkansas, United States

Lowell, Arkansas, United States

United States

• Ecommerce/OVT -A new team within Walmart geared towards verifying customers’ orders by reaching out to customers via phone and/or email to ensure that they are the ones that made purchases on walmart.com and that their information had not been compromised.• Worked with management to streamline processes and procedures to ensure that orders were handled in a timely manner but also highly geared toward a high level of customer service.• Promoted to Fraud agent within nine… Show more • Ecommerce/OVT -A new team within Walmart geared towards verifying customers’ orders by reaching out to customers via phone and/or email to ensure that they are the ones that made purchases on walmart.com and that their information had not been compromised.• Worked with management to streamline processes and procedures to ensure that orders were handled in a timely manner but also highly geared toward a high level of customer service.• Promoted to Fraud agent within nine months and became responsible for doing the initial review ofcustomers’ orders and using internal and external tools to verify and review customer information. As of Q3, reviewed/verified over 3 million dollars in orders resulting in a significant savings for the customer(s) as well as the company. Show less

Remote

Rogers, Arkansas

• Guided several departments in designing and developing projects through production stage.• Collaborated with multiple management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.• Developed and initiated internal processes to improve program delivery within specific timeframes.• Established goals and milestones as per the desired results to be generated by the… Show more • Guided several departments in designing and developing projects through production stage.• Collaborated with multiple management teams to deliver assigned programs – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.• Developed and initiated internal processes to improve program delivery within specific timeframes.• Established goals and milestones as per the desired results to be generated by the project.• Defined the resources required for completion of a project and allocated resources accordingly.• Managed teams working on different programs and smoothed out any areas of possible conflict.• Evaluated the timely performance of different teams working on a project and documented the progress accordingly.• Assisted the technicians in documenting the project designs and making changes as per needs.• Ensured that all programs were executed within established time period and complied with the defined standards.• Worked with customers to establish timelines, goals, and SOW requirements. Show less

Bentonville, Ar

Project Manager with eight years of experience managing high performing IT teams in support of the Retail industry. • Proven ability to deliver successful, on-time, and profitable projects while maintaining high client satisfaction.• Consistent record of improving productivity, efficiency, and profitability in matrix organizations. Specialties: Project ManagementVendor / Subcontractor ManagementResource Estimation & Cost ControlQuality Assurance and… Show more Project Manager with eight years of experience managing high performing IT teams in support of the Retail industry. • Proven ability to deliver successful, on-time, and profitable projects while maintaining high client satisfaction.• Consistent record of improving productivity, efficiency, and profitability in matrix organizations. Specialties: Project ManagementVendor / Subcontractor ManagementResource Estimation & Cost ControlQuality Assurance and ControlBusiness AnalysisProcess ImprovementManagement of SLAsProject Helpdesk ManagementCreating and documenting helpdesk processes and proceduresSOW creationDeveloped the wiki library for internal project processes, templates, and workflows to provide team consistancy Show less

Springdale, Ar

Remote and local troubleshooting and repair hardware and application issues for clients throughout Tyson facilities in the continental US. Work 2nd and 3rd level issues to resolution on both new and legacy applications. Worked onsite with customers at local facilities to resolve issues in a timely manner.

Springdale, Ar

Programming/Technical Specialist

Associates Of Applied Science In Computer Programing