Audit hundreds of circuits to find the most cost effective path, create projects for Project Managers, Troubleshoot project issues and resolve to keep the project flowing.

I am one of the eCW (eClinicalWorks) system administratorI am responsible for all New Hire TrainingI keep all Referring Physician information updated. I set up physician schedules, visit types and durations on the back end.I support and troubleshoot an office of 40+ physicians and their staff with all questions.I am in charge of HiTech Hipaa Documentation for the Practice.I teach and distribute Meaningful Use reporting.I am currently providing Limited Level I Desktop Support (Still Learning New Things Daily)

Organize and schedule DS1, DS3 & Ethernet Rolls to alternate vendors, Type II to On net & Type II to Wireless, redesign of DS1s, DS3s & Ethernet, order new facilities with and through a variety of systems, coordinate the pretest with our own operations group as well as various lecs and work with various other groups and lecs to make sure the roll happens without flaw. Specialize in the augment and audit of network equipment. Work various Cost Saving projects for the company. I am still a contact for many departments within other markets and groups throughout XO for various system needs.I supervised 15 employees in a fast paced, high stressed environment. I coordinated and trained all new employees as well as worked expedite issues for my group and other departments. I filled in and helped out each market when needed. I am a contact for information or SME for all groups within our Service Delivery Center as well as others across the country. I participated on several nation wide teams to standardize the circuit design process. I also actively work cleanup projects for our engineering system. I am the active Circuit Design Manager in my Manager’s absence.Keep up with capacity and inventory of all parts and equipment.Design circuits from DS0’s to OC48’s for multiple markets. Order Mux DS3’s from SBC by way of ASRXchange for capacity.Assign apot/cfa and maintain capacity of all CO’s.Trained other Circuit Designers on LMDS/Fixed Wireless.Co-ordinate with other departments for regular and long haul circuits.Replacement Team Lead in the absence of the current Team Lead.Circuit Design SME for TBS. Answer questions from other designers, departments and markets.Attend several Regional Standardization calls to help standardize Circuit Design process across the country as well as attend onsite meetings in Reston, VA.Attend Provisioning Plan calls to help create plans to benefit all departments and products.

• Helped start the Call Center and took approx 50-100 calls per day.• Trouble shooting and resolving router, email and other Internet related issues.• Made calls to customers welcoming them and verifying service received.

Trained 300+ physicians and their offices on Medical Software.Trained on Excel, Word and Customer Service.Maintained medical codes, insurance codes and ran reports for physicians.Audited customer accounts for insurance and patient refunds.Keyed payments from patients as well as insurance companies.