My focus and drive to change my family's legacy began when I saw my first Compaq Presario legacy computer. The huge CRT monitor, black and white DOS interface and floppy disks were the "coolest" things I had ever seen. I was only 10, but that moment sparked my curiosity and ignited my pursuit of a career in technology.In 2013, I graduated as the sole Evening University student from the University of the West Indies with a B.Sc. in Information Technology who achieved First Class Honours. I was the first of my family to acquire a tertiary level education and to be awarded such a commendation.Prior to that I've held several varying roles in Customer Service, Sales, Procurement and Administration which fostered my unique blend of business acumen, strong communication skills and customer-focused mindset.Since 2014, I’ve proactively managed the technology portfolios of a 250+ international SMB client base at ROSE IT Services Limited with customer-centric mindfulness. I identify our customer’s pain points before they become a problem and practically leverage technology to implement strategic solutions that saves our clients time and money. To date, I’ve resolved 7,000+ technical issues which amounts to approximately 58% of all issues logged since the company’s inception in 2011. My passion for technology and effective problem solving skills bolstered me into a managerial position in less than 2 years. I frame each new challenge as an opportunity to learn and grow which unrelentingly fuels my motivation.As I persistently strive for excellence in my life, my intellectual curiosity drives me to be a lifelong learner. I’m currently pursuing globally recognized professional IT certifications to further refine my knowledge and practical skill set.In my free time, I enjoy experimenting with recipes, dabbling in stop motion animation, reading comics, and indulging my love for seeing new places.I love making new professional acquaintances so feel free to reach out to me if you'd like to discuss technology, projects, business, comics, adventure, or food (csarwan@gmail.com).Professional Competencies: Transformational Leadership | Information Technology Management | Project Management | Digital Marketing | Customer Support | Technical Skills Training | Collaboration and Teamwork | Problem Solving and Critical Thinking | Procurement | Sales | Inventory Management | Office Administration