* Direct programs in a multi-state operation that ensure compliance with regulations and internal policies* Review all safety events (critical and non-critical) to identify preventability and training gaps* Develop initiatives to measure and reduce at-risk driving behaviors* Manage incident investigations, root-cause analysis, follow-up, and closure of action items* Manage and improve CSA BASIC score* Review pending and upcoming changes to Federal & State DOT Trucking regulations to ensure company is prepared for future compliance requirements* Enhance existing orientation curriculum, continuing driver education and over-the-road testing* Identify and implement opportunities to improve the driver on-the-road training program* Oversee drug and alcohol testing* Provide recourse and driver retention support* Recruiting, hiring and training professional truck drivers, office and maintenance staff

As a member of the senior management team at K-Limited Carrier Ltd. I am committed to the success of our employees and overall company while directly managing all corporate safety and regulatory requirements.Direct programs in a multi-state operation that ensure compliance with regulations and internal policies* Review all safety events (critical and non-critical) to identify preventability and training gaps* Develop initiatives to measure and reduce at-risk driving behaviors* Manage incident investigations, root-cause analysis, follow-up, and closure of action items* Manage and improve CSA BASIC score* Review pending and upcoming changes to Federal & State DOT Trucking regulations to ensure company is prepared for future compliance requirements* Enhance existing orientation curriculum, continuing driver education and over-the-road testing* Identify and implement opportunities to improve the driver on-the-road training program* Oversee drug and alcohol testing* Provide recourse and driver retention support* Recruiting, hiring and training professional truck drivers and safety personnel

Promoted to newly created position of Supply Chain Manager to remotely manage a staff of two supply chain coordinators. Manage product supply for internal consumption of 8 manufacturing sites and resale supply for over 40 customers while striving for highest attainable margins.  Recruit, train and motivate a staff of two supply chain coordinators located at corporate office in Toronto, ON. Provide regular feedback and quarterly performance reviews to ensure employees are on target with meeting corporate and personal goals. Manage the efficient, safe and reliable flow of over 750,000 tons of sulfur from suppliers to customers and internal consuming plants including 6 keep-dry contracts obligated to move 100% of production. Direct oversight of rail car fleet management, supply optimization, pricing, contract administration, invoicing, and demand planning/forecasting.  Develop and maintain strategic relationships with customers, producers, logistics and internal business units at various levels of the organizations. Seek out new customers and opportunities that add value to the business. Visit existing customers monthly, quarterly and/or annually to foster positive business relationships. Be the product expert and perform continuous research to thoroughly understand the customer and the competition to build insight into the changing market dynamics.

Direct oversight of rail car fleet management, supply optimization, pricing, contract administration, invoicing, and demand planning/forecasting.  Develop and maintain strategic relationships with customers, producers, logistics and internal business units at various levels of the organizations. Seek out new customers and opportunities that add value to the business. Visit existing customers monthly, quarterly and/or annually to foster positive business relationships. Be the product expert and perform continuous research to thoroughly understand the customer and the competition to build insight into the changing market dynamics.  Optimize supply and demand to increase margins.

Promoted to newly created position of North American Customer Service Manager to recruit, train and supervise 8 Customer Service Representatives and Logistics Coordinators in two separate offices. Successfully streamlined customer service functions within the organization, developed best practices and maintained a focused effort towards achieving world class customer service standards. Integral part of team responsible for streamlining order to cash functions companywide to minimize duplication of efforts and errors. Organized and attended meetings with customers and carriers to build and strengthen relationships. Built and maintained valuable relationships with business partners and internal departments creating an open communication environment which allowed insight into customer needs, carrier capabilities and operational constraints to ultimately provide top-notch customer service..

Provided the highest quality of services through the proactive assessment of client needs; implementation of effective solutions. Assisted in strategy development to grow accounts and find new business.Partnered with Operations group to ensure quality assurance. Develop policy, practices and procedures for the Customer Service Team. Lead the development and implementation of standardized customer service programs, policies and procedures. Engaged in long-range planning; ensure that goals are aligned with the business strategy. Career management of team members including objective setting, training, fostering development, coaching and counseling, and performance management.

Actively participated on both the Distribution and Transportation Codes of Responsible Care.Managed rail fleet of 200+ tank cars of hazardous material.Provided account management and support to senior sales team.Ensured customer requirements were met/exceeded by daily coordination of customer, carrier and operational capabilities.SAP SME

Managed union payroll and accounts payable for privately held company.

Managed inventories and coordinated product shipments for refineries such as BP, Sunoco, Marathon, and Dow Chemical. Proactively assessed clients' needs and partner with Sales & Marketing to develop strategies to minimize operational issues. Partnered with operations and BD teams to build and maintain new business relationships.