Food & Beverage Lecture and Bar Operations Lecture

Handling operations all aspects

• Ensure that outlets operate efficiently and profitably while maintaining their reputation and ethos and Coordinate a variety of activities.• Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence• Responsible for the business performance of the outlet, as well as maintaining high standards of food, service, and health and safety.• Taking responsibility for the business performance of the outlets.• Analysing and planning Outlets sales levels and profitability.• Organising marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Creating and executing plans for department sales, profit and staff development.• Creation and implementation of all operational and administrative policies• Administrating the annual outlet budget, as set with the bord of Director• Providing high level of customer service to ensure client satisfaction and smooth running of the outlets• Creation of staff training and individual plans, Oversee staff supervision and support policies (including appraisals)• Line management responsibilities and Development• Establish and maintain good working relationships with suppliers• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained• Work with the Development Manager to identify user groups within the• Attending internal meetings and training & development courses as agreed

• Manage several operation divisions : Marketing, outlets, production, Human Resources, Accounting etc.• Planning and Monitor the implementation of the policy and strategy of the company and ensure the smooth implementation in order to run optimally and appropriately• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.• Plan and direct activities such as sales promotions, coordinating with other department heads as required.• Report daily in writing to the Director of Operations on all activity for the day. All unusual activity must be noted in the Operations daily activity book.• plan and implement procedures and systems to maximize operating efficiency establish and maintain controls• review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels• responsible for the achievement of department/division/unit productivity and quality goals• Establishes the business plan by surveying demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.• Cost Accounting, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability, Quality Focus

• Handle Several outlets : coffee shop, Lounge, Banquet• Assign and oversee all Outlet Managers on daily, weekly, monthly and annual action plans related to property strategic plan.• Plan, organize, chair, attend, and/or participate in various Operation Mall meetings.• Work closely with General Manager to develop action plans to monitor performance and ensure consistent delivery of guest service.• Develop food & beverage division budgets and revenue forecasts.• Develop and implement controls for expense management.• Ensure compliance of brand standard operating procedures and policies• Marketing program and promotion.• Achieving a sustainable targeted profit through sales growth and cost management.• To manage the development and operation all outlets• To develop & implement Strategic & Marketing plan, Budgeting and achieve goals• To establish and maintain effective employee relations.• Responsible for managing, planning, controlling & ensuring the whole operation process at all outlets are well running• Managing operational structure and organizations.• Determine pricing structure on new products, therefore to have attractive and competitive revenue potential and sustainable growth.• Improve and maintain standard operation procedures and service quality.• Identify and eliminate unnecessary expenses within the company• Responsible for relevant administration and reports within the operations.• Etc