Candra Ray Email & Phone Number

Austin, Texas Area

• Initiate exploratory discussions scheduling follow-up sales calls to continue facilitating the buying processes.
• Responsible for revenue growth and customer retention
• Achieving sales and margin$ growth through 4Q 2015: 110% sales 122% SRM$
• Focus on Adjacencies: Up 95K in adjacencies TY to LY YTD with a furniture emphasis.
• Ensuring that the products or solutions offers sufficient value to generate a willingness to continue the sales dialogue.

Austin, Texas Area

• Contact existing customers to and explain how Rainmaker products and services could fulfill their specific needs
• Quote prices, credit terms
• Emphasized key product features while selling benefits after conducting needs analysis.
• Facilitated training to others per management request to help Rainmaker employees improve their job skills.

• Quote prices and review credit terms with customers.
• Recommended products based on customers' needs.
• Performed a variety of data entry and clerical tasks

• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, andcomments, as well as actions taken.
• Confer with Symantec partners by inbound calls to provide information about products and services, toverify account information and offer part numbers and quotes if necessary and obtain details of complaints.

• Evaluate information and verify completeness and accuracy and to determine whether applicants arequalified to obtain warranty.
• Collect fees for consumer warranty renewals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, andcomments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Confer with HP customers by telephone to provide information about products and services, to take or enterorders, cancel accounts, or to obtain details of complaints.
• Run daily, weekly and monthly revenue reports for all North American sales agent.

• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Collected correct contact and potential lead info for Panasonic Toughbooks a Rainmaker Systems account.
• Answer telephones, direct calls, and take messages.

• Resolve customer complaints and answer customers' questions regarding policies and procedures.
• Handle difficult or complex problems and resolve escalated complaints.
• Answer inquiries regarding information such as accommodations, procedures, and policies.
• Make and confirm reservations for accommodations via inbound calls.
• Plan routes, itineraries, and accommodation details, and compute fares and fees.

Assist department in the credentialing of practitioners for all of the following regions (Corporate, Southern,Florida, Pennsylvania, and Western). Obtain information for regulatory agencies on practitioners in WV,OH, PA, TX, and MO(ie sanctions,and disciplinary actions). Loaded practitioner contracts into system inorder for practitioner claims to be paid.

• Acquire, distribute and store supplies.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Direct or coordinate the supportive services department of a business, agency, or organization.
• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions orchanges.
• Interview prospective clients to obtain data about their financial resources and needs, the physical conditionof the person or property to be insured, and to discuss any existing coverage.
• Sell various types of insurance policies individuals on behalf of insurance companies, including automobile,fire, life, property insurance.

General Studies

85 Semester Hours completed

High School Diploma