Scrum Master and Agile Coach at SunStream Business Services (contractor)

• Collaborated with Advanced Scrum Masters and Agile Delivery Managers across KTD to define Agile as a Service and began curating an Agile Services Catalogue.• Worked with Supply Chain, Manufacturing and Finance and Accounting (SCMFA) Scrum Master Leads to refine program dashboards which monitor compliance and consistencies across the pillar.• Initiated mapping of the Enterprise’s Supply Chain process between Transportation & Logistics and Warehouse/Distribution Centers to identify intersection points and dependencies.• Assisted in the launch of 12 new Scrum Teams within Manufacturing space to onboard and integrate a new manufacturing software system.• Formed and lead Manufacturing program Scrum of Scrums to discuss dependencies and build consistencies across the program.• Coached and mentored Supply Chain and Manufacturing Scrum Masters by observing and shadowing their team events and creating a safe space for feedback and conversation.• Aided in the facilitation of accredited Kanban Training to KTD Associates.• Established an intake form and process for the Warehouse Management team in Supply Chain to centralize new functionality and testing requests.• Joined the Supply Chain Fulfillment Flash Sales Team to optimize value by implementing the Scrum framework.• Support multiple remote, cross-functional teams.• Facilitated Daily Scrum, Sprint Planning, Backlog Refinement, and Retrospectives to ensure teams are focused on delivering value while aligned to quarterly objectives.

• Optimized Warehouse Management Team’s processes and reduced their backlog by 33%.• Collaborated with the Warehouse Management Product Manager to reduce Epics by 33%.• Supported multiple remote, cross-functional teams.• Established and facilitated the Manufacturing Program (MAKE) Scrum of Scrums.• Implemented the Manufacturing Program (MAKE) Dashboards to track program Integrations and Systems Integration Testing (SIT) Cycles.• Constructed the central SCMFA All Agile Teams Confluence page to easily locate teams and the products/services/systems they support.• Created and led the Agile and Scrum Basics Workshop for Kroger Associates and Contractors.• Ensured Supply Chain Teams complied with JIRA and Product Board standards defined by KTD.• Chaired the Scrum of Scrums for the In Stock Program, resolving cross-team and program dependencies.• Chaired the Scrum Master Sync.• Supported multiple remote, cross-functional teams.• Updated and maintained the In Stock Program Agile Best Practices and Jira Standards.• Member of the Agile Center of Excellence community, focusing on Agile best practices within the Associate Technology vertical and corporation.• Supported the Enterprise’s Product Led transformation by championing Product Led Ways of Working.• Supported Metrics and Reporting Teams within the In Stock Program.

Contracting for The Kroger Company• Supported Metrics and Reporting Teams within the In Stock Program.• Supported multiple remote, cross-functional teams.• Member of Agile Fundamentals Scrum Master Community of Practice.• Facilitated Daily Scrum, Sprint Planning, Backlog Refinement, and Retrospectives to ensure teams are focused on delivering value while aligned to quarterly objectives.

• Supported Enterprise Agile transformation by championing Agile Values and Principles• Helped create data driven metrics (cycle time, velocity, etc.) to track alignment toward sprint goals, product roadmaps, and organizational strategies.• Supported multiple co-located teams.• Communicated the purpose of Agile, Scrum, and their values to scrum team members, stakeholders, and the organization.• Advocated change by supporting the Enterprise and its organizations to work more effectively with Scrum.• Supported multiple scrum teams across several tribes ensuring outcomes align with strategic objectives.• Leverage VersionOne tool to inspect and adapt success metrics at squad, tribe, and enterprise levels.• Facilitated Daily Scrum, Sprint Planning, Backlog Refinement, and Retrospectives to ensure teams are focused on delivering value while aligned to quarterly objectives.

• Member of project and resolution teams for Insurance Tracking Vendor Conversion

• Member of project team for Insurance and Loss Draft Vendor Transition Conversion • Scoped and managed various risk and process improvement projects as assigned by leadership• Worked with internal business partners to mitigate risks to the line of business (Business Controls, Legal, Compliance, Audit)• Internal Audit preparation and External Audit preparation (CFPB, FNMA, FHLMC, etc.)• Managed and coordinated Audit/PPM finding closures assigned by management• Maintained monthly RCOM and Business Controls testing dashboards and worked to resolve identified errors• Facilitated bi-weekly project and prioritization meeting with director, managers, and supervisors• Managed onshore/offshore contractors and employee access through MyAccess system; created and updated roles as needed• Maintained Mortgage Performing Servicing Business Continuity Management Plan• Lead annual SOX Compliance Review tollgate meeting with managers and supervisors and perform annual testing • Created Performing Servicing department SharePoint site and repository

• Risk Coordination Team participant driving consistency for identifying and reporting risk throughout Central Operations• Project Team Member and Policy Coordinator for Negative Interest Rate Policy (NIRP) • Attend and participate in monthly Risk Review meetings with upper and senior management for Commercial Loan Fulfillment, Servicing, Trade Services, and Capital Markets departments• Maintain Vendor Management service relationships for Commercial Loan Fulfillment, Loan Servicing, and Trade Services• Participant of IRS Compliance Council• Participant of Business Banking and Regulatory Council• Participant of Business Glossary Working Sessions for Commercial Fulfillment, Servicing, and Trade Services• Scope and manage various risk and process improvement projects as assigned by leadership• Internal/External Audit preparation and guidance• Update KRI Commercial Operations Hot Spots Report • Maintain Commercial Dashboards and KRIs reported to senior and executive management• Facilitate Commercial Business Analysts Best Practices meetings• Liaison for Tax Year-End Support for testing and production of IRS Commercial Tax forms • Utilize SharePoint for project management documentation and updates• Update Commercial employee and offshore contractor roles via MyAccess as requested• Maintain Commercial Loan Fulfillment, Servicing, and Trade Services Business Continuity Management and Disaster Recovery Plans• Maintain Commercial Loan Fulfillment, Servicing, and Trade Services Living Will

• Liaison between Commercial Fulfillment Management and Systems Integration Department in the development and implementation of the CORE- OREQ system• Instrumental in the revamp of the Commercial Fulfillment Dashboard Reporting Project• Streamlined re-organization of Collateral Exceptions Liaison Inbox and decreased review/response time • Assist in special projects as needed: Funding/Boarding Interest Reserve Project, internal audit preparation• Create and maintain procedural and training manuals for Non-Clas Post Closing Department - Front End• Implemented departmental process changes for Non-Clas Post Closing Department - Front End• Perform daily reporting research (399 exceptions and SAG reports)• Utilize Mainframe for AFS (domestic loans), ACBS (international loans), and Work Manager/FileNet Intranet systems• Monitor Departmental Commercial Collateral Exceptions Liaison Inbox • Perform research for Bank Loan Closing Specialists, Loan Officers, and Portfolio/Relationship Managers• Audit domestic loan packages for correct collateral within SLA timelines

• Led Compliance department under the supervision of the Director of Compliance and Business Administration• Guided the implementation of custom-made Customer Relationship Management (CRM) • Implemented a Disaster Recovery and Business Continuity Plan and Succession Plan • Review and update the Code of Ethics and Policies and Procedures as necessary• Prepared Annual Compliance Review and mock SEC Examinations • Developed Compliance Training for newly registered Advisors; assisted in monthly Advisor Training with President/Founder • Updated and maintained Policies and Procedures for Advertising and Marketing for Investment Advisor Representatives• Prepared and maintained Marketing and Consulting Agreements and Investment Advisor Representative files • Prepared Form U4 Registrations and Form U5 Terminations, RIA, Broker-Dealer, Solicitor Agreements and Terminations• Updated Form ADV and Maintained prospect tracking• Reviewed, approved, and monitored advertising/marketing and websites for Investment Advisor Representatives • Reviewed new business/client accounts for suitability• Maintained advisor state registration, E&O coverage, and quarterly/annual documents as required

• Formed and streamlined Ohio Affidavit and Client Services Department• Monitored Ohio and Kentucky Attorney Hearing Calendars; hired local counsel for hearing coverage as needed• Drafted pleadings for various Foreclosure processes while adhering to individual state requirements and client directives• Performed written and oral communication with clients, judges, magistrates, and master commissioners• Responsible for navigating CaseAware Management Systems and utilizing various Lender/Client websites• Responsible for coding documents for the State of Ohio and Commonwealth of Kentucky in Open-Office • Performed Note, Mortgage, Deed, and Title Review• Drafted Legal Description approvals, Complaints, Lis Pendens, Assignments of Mortgage/Allonges, Judgments, and Praecipe of Sale• Prepared Notice of Suit and Settlement Conference letters to borrowers

• Meet with and complete preliminary paperwork with injured workers• Prepare hearing content for Industrial Commission (IC) and Bureau of Workers Compensation (BWC) Hearings• Utilize Perfect Practice case management system• Prepared various medical and time off request forms for clients - such as C-84 and C-92 Forms• Review medical records• Client follow-up• Communication with various Court Staff, IC Staff, BWC Staff, Doctors and other medical professionals• Prepare trial binders

• Managed 1-3 person teams• Handled money and ensured cash drawers balanced upon shift changes • Responsible for daily cash deposits• Baked and maintained appropriate number of cookies and products for sale based on daily and seasonal customer demand • Prepared personalized cookie cakes for customers• Responsible for maintaining efficient work flow among employees and monitored allowed break times• Maintained and placed inventory orders as needed