Johan Candréus Email & Phone Number

Gothenburg, Sweden

The assignment was performed at Aareon Sverige AB. The main responsibility was to create and manage product information for new releases and versions of an enterprise resource planning (ERP) system targeting real estate organizations.Focus areas:• Creating user documentation and newsletters for developed and released functionality• Managing content in a web-based content management system (CMS)• Proposing and establishing ways of working for the Doc Team function

The assignment was performed remotely from Gothenburg towards Climeon’s premises in Stockholm. The main responsibility was to create technical customer product information for Climeon’s Heat Power System.Focus areas:• Creating information topics covering system HW and SW components, processes, and functions• Supporting product management with improving the structure of Climeon’s product portfolio

Gothenburg, Sweden

The assignment was performed at Regin AB. The main responsibility was to create technical product information for heating, ventilation, and air conditioning (HVAC) controllers.Focus areas:• Proposing usability and information structure improvements for developed SW application tools used for controller configuration• Aligning and establishing product and user interface terminology• Creating product information such as product sheets, instructions, and functional descriptions for controller HW and SW

Gothenburg, Sweden

The assignment was performed at Fingerprint Cards AB as a member of the product management team. The main responsibility was to drive the creation of technical product information deliverables for biometric products and platforms.Focus areas:• Cooperating closely with product owners, R&D teams, and customer project managers for understanding requirements, developed SW and HW, and customer information needs• Defining and implementing information structures and templates• Aggregating and creating technical production information• Commercial product packaging

Gothenburg, Sweden

The assignment was performed at Volvo IT in the Volvo Group Telematics (VGT) and Transport Solutions organization. The main responsibilities were to manage end-user documentation and language localization for the vehicle fleet management software services Dynafleet Online, Optifleet, and CareTrack.Focus areas:• Collaborating with user experience analysts and developers in defining user interface texts suchas headings, labels, and tooltips• Creating contextual web help topics for fleet management SW applications. The topics werestructured in a conceptual and procedural part• Developing and maintaining web help library content and structure in a single sourcing tool environment• Providing context support to translators and market reviewers• Securing language and translation quality for released end-user documentation• Handling bug reports and customer change requests for translated target languages• Planning and following up on localization project activities• Handling SW source file export and timely inclusion of localized files in SW builds, according torelease management procedures• Acting as interface (SPOC) towards a translation agency

Gothenburg, Sweden

The assignment was performed in a multi-site (Sweden-China) R&D organization specialized in agile software development. The main responsibility was to drive the creation of technical product information for a mobile services delivery platform. The product information coordinator activities were multi-site oriented, and the technical writer tasks were performed in collaboration with multiple cross-functional Scrum teams.Focus areas:• Information gathering, analysis, and structuring• Creating system integration (web services, APIs, and customer adaptation), system administration, and user interface tool guides• Supporting other technical writers• Release planning

Gothenburg, Sweden

The assignment involved testing of the VCADS Pro and Tech Tool vehicle diagnostic tools according to set rules and methods, development of new test cases, and maintenance of existing test cases.

Gothenburg, Sweden

The assignment involved handling trouble reports for the Serving GPRS Support Node (SGSN) customer product information. The SGSN provides packet data routing, and mobility and session management in the GSM and WCDMA mobile networks.

Gothenburg, Sweden

The assignment involved managing a phase 2 development of a web-based tool, to be used for project status reporting within the Ericsson IT management, R&D, and customer project management organizations. During the project a usability review was ordered and performed by an external party, resulting in immediate improvements and long term implementation suggestions.Focus areas:• Project management• System analysis• Requirement handling• System and acceptance testing

Gothenburg, Sweden

In this project, a tailor-made and web-based communication tool for presenting Ericsson product maintenance and customer support (3rd line) information was developed. The project went through standard tool development phases such as: Feasibility study -> Solution content specification -> Piloting -> Acceptance testing -> First release implementationFocus areas:• Target group analysis• Information flow analysis• Requirement handling• Planning, communication, and activity coordination• Documentation

Gothenburg, Sweden

The assignment was performed in a Product Line Maintenance organization (3rd line, serving the Ericsson global support organization). The main responsibilities were to manage the 3rd line department and customer support web, and support new process development.Focus areas:• Planning and coordinating process releases• Chairing process development meetings• Supervising and supporting process coordinators in developing new processes• Supporting local web tool users• Compiling and distributing newsletters

Gothenburg, Sweden

The assignment was performed in a Product Line Maintenance organization (3rd line, serving the Ericsson global support organization). The main responsibilities were to create software release documentation and handle software and documentation deliverables for the Ericsson GPRS Support Node product and maintenance releases.Focus areas:• Web-based information structuring• Delivery coordination• Product release handling• Technical writing

Master’S Degree, Electrical, Electronics And Communications Engineering, Major In Signal Processing

Erasmus Student, Industrial Engineering

Erasmus Student, Industrial Engineering

Isep Student