Candy Booth Email & Phone Number

Washington D.C. Metro Area

• Managed daily customer requests for gathering, complying and analyzing incoming data in order to develop and/or implement executive reports for managers to track productivity and product performance.
• Managed customer requirements needed to design, develop and implement executive reports for managers to track productivity and product performance. Translated business needs for customer’s specific environment into.
• Conferred with staff, users and executive management at the Department of Veterans affairs to establish requirements for modifications to their existing customer relationship management software.
• Provided software administrative support to 33 Members of Congress to identify current business processes to develop new communication strategies, including ways their correspondence management application software can.
• Partnered with government leads and internal functional teams to identify staffing and resource requirements, position qualifications and skill sets to ensure project success.
• Supported over 20 Congressional transitions ensuring freshman Member offices were operational using their correspondence management application software within thirty days of assuming office and facilitated the shutdown.

• Coordinated and implemented a variety of information and communication technologies; telecommunication systems and teleconferencing system.
• Developed training materials and procedures used to train users in proper procedures of hardware and software.
• Conferred with staff, users and executive management to establish requirements for new systems and/or modifications.
• Responsible for answering user inquiries regarding computer software or hardware operation to resolve problems.
• Managed overseeing network systems to include servers, switches, routers, printers, etc.
• Provided technical software, hardware and network support to all network users.

Washington, DC

• Coordinated and implemented a variety of information and communication technologies; telecommunication systems and teleconferencing system.
• Developed training materials and procedures used to train users in proper procedures of hardware and software.
• Conferred with staff, users and executive management to establish requirements for new systems and/or modifications.
• Responsible for answering user inquiries regarding computer software or hardware operation to resolve problems.
• Managed overseeing network systems to include servers, switches, routers, printers, etc.
• Provided technical software, hardware and network support to all network users.

Education record

Certificate of Accomplishment in Business Analysis to include courses in Business Analysis, Requirements Planning, Elicitation and.

High School Diploma