Candy Deng Email and Phone Number

• Promoted the digital SHARED service to 6 business areas within 8 months.• Drove the e2e journey design in a dynamic and fast-paced environment.

• Influenced technical and business group to support recommendations.• Written user stories and provided the best practices to BAs. • Verified major deliverable of sprint, and delivered the digital service on time that allowed c19k customers in a market to being processed through digital platform.• Identified and communicated major UAT test scenarios to business users.• Identified opportunities or improvement areas by analyzing post implementation review results.• Prioritized product backlog with business group.• Devised the business analysis approach among BAs and coached junior BA on business analysis techniques.

• Automated timesheet input in clarify system for colleagues • Drove testing automation to promote agile process.• Developed test plan.• Designed and carried out quality assurance tests.