Candy Roberts Email and Phone Number

• Effectively communicate orally and in writing to provide excellent customer service, including preparing memorandums, letters, and other official correspondence.• Generate electronic and client-specific billing files weekly.• Reconcile invoices to orders and identify discrepancies.• Contact customers to respond to inquiries or to notify them of any past due or uncollected items.• Perform timely and accurate cash application of customer payments.

• Answered incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.• Updated customer information in the database during and after each call.• Managed disputes, chargebacks, and inquiries related to Verifi, PayPal, and Braintree.• Collaborated with customer support teams to handle refunds effectively.• Ordered, updated, and managed all members' credit and debit cards.• Processed shares draft and ACH exceptions, adjustments, and returns daily.

Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.• Documents customer interactions and completes service requests to minimize customer effort or additional action.

• Act as a key point of contact and project manager for clients which includes answering billing questions, managing budgets, and staying on top of all client communication• Managed credit and collections of payments from clients• Produced and mailed out invoices of work completed• Processed credit applications for new clients• Ensured workforce is paid correctly and efficiently at the end of the business day• Dispatched duty assignments in the morning to employees

• Created a patient profile from a scanned or faxed image by entering correct patient and provider information to ensure all other groups can successfully serve the patient• Communicated with providers regarding order status, order clarification, missing information or patient concerns so that all information is collected and accurate before it reaches other teams for furthering processing• Communicated with patients regarding shipping out orders, answering their questions/concerns to make certain they receive outrageous customer service• Reviewed contents of orders to ensure complete and accurate information has been received

• Booked guest reservations and/or coordinates with reservation center• Promoted hotel services, facilities, and outlets and informed guest of knowledgeable of upcoming events/ functions in the hotel• Answered guest inquiries about hotel services, facilities, and hours of operation in a timely manner.• Obtained all necessary information when taking room reservations and follow rate quoting scenario