Candy Thoennes Email & Phone Number

United States

Topeka, Kansas, United States

Director of Letter Generation and Print Applications teams responsible for development, quality, print operations, and repeatable work item teams.

As a Technology Manger I have managed multiple teams:Domain Manager- Manage a team that is responsible for project intake estimation, business requirements, and best practicesIncident Communications- Manage a team that is responsible for managing communications of technical incidents to client teams within the organization and translating processes to end users. Also responsible for tracking service issues for clients and facilitating collaboration between technology teams to resolve incidents.Fund and Rate Changes: Manage the team that is responsible for implementing fund and rate changes within the administration platforms on annuity and life insurance products. Correspondence- Manager the team that is responsible for executing and improving the quarterly statement of account process. Implementing automation across the application including RMD and FMV letter in addition to the Quarterly Statements.

BSA in both Operations and Technology teams including Professional Services, Operational Reporting, and Marketing & Commissions System (MCS)Responsible for eliciting and documenting both functional and technical requirements from internal and external clients for multiple applications.Developing and executing test plans utilizing multiple tools including Microsoft SQL. Lead daily scrums and acted as Product Owner in both small projects and large data conversions using Agile methodology.Support client through issue resolution by networking across system resources and maintaining communication with end users

Topeka, Kansas, United States