Candybelle Acevedo Email & Phone Number

New York, Ny, Us

New York, United States

Greater New York City Area

✓ Develop closing and servicing process for all lending program.✓ Work with our Title Company, Attorneys and Servicing vendors as well as our borrowers to ensure all necessary information is completed for a smooth closing.✓ Work alongside our QC staff to perform post-closing audits of loan files and to ensure deficiencies are cured timely so as not to interfere with future sale to potential investors.✓ Ensure our loans are closing in compliance with regulations such as TILA, RESPA, TRID and others.✓ Monitor portfolio with subservicer. Ensure loans are transferred/on boarded in a timely manner post-closing. ✓ Create and implement a process for tracking residency certification for current loans.✓ Review closing documents to ensure accuracy and adherence to investor guidelines.✓ Present all prepared analyses, forecasts, and reports on funded loans to stakeholders and program funders. ✓ Prepare loan release documents.✓ Review subservicer reports regarding loan activities✓ Develop policy and procedures for our servicing department

New York, Ny

✓ Trained, mentored, and supervised the Escalations Program Associates.✓ Employed industry knowledge in developing program goals, as well as in managing the program’s pipeline to make sure that deliverables were met.✓ Conducted loss mitigation assessment of loans under the Community Restoration Fund.✓ Presented servicer trends for possible servicing violations to regulatory and enforcement agencies, such as the Office of the New York State Attorney General and the Consumer Financial Protection Bureau.✓ Prepared and submitted reports, proposals, action plans, policies, and procedures, as well as other job aids for internal and external stakeholders.✓ Proficiently performed Senior Program Associate responsibilities as needed.

Greater New York City Area

✓ Managed a queue of monthly escalation cases of around 25 to 30 cases.✓ Established and maintained high-level relationships with lenders and servicers.✓ Administered the Fannie Mae Fee for Service Program activities, including contract assistance, invoicing, partner feedback, case management, and coordination and attendance of Fannie Mae outreach events.✓ Ensured that the Center’s Hope Loan Portal account was managed properly.✓ Applied technical skills in supporting counselors and advocates regarding mortgage servicing-related issues.

✓ Proficiently answered calls from New York City homeowners at-risk of foreclosure and linked them with suitable support.✓ Maintained accuracy of all entered homeowner’s information from the Request for Judicial Intervention (RJI) documents in the Center’s database.✓ Offered foreclosure prevention assistance to homeowners.✓ Delivered remarkable service with the collection, cleaning, and importing of data.✓ Managed the recruitment and coordination of volunteers for the Center’s homeowners rescue fairs.

✓ Deliver remarkable management and provide ongoing support to a team of four closing specialist.✓ Leverage industry expertise in establishing department goals.✓ Collaboratively work with the team to ensure that deliverables are met.✓ Ensure accuracy and adherence to the guidelines by reviewing the production of closing documents.✓ Keep all records of funded loans compliant with the program guidelines.✓ Organize and plan post-funding duties, such as monitor the vendor on recordings and post- closing trailing of documents✓ Adeptly handle the document submission for subordination and forgiveness requests, as well as the preparation of any inquiries for repayment of the MAP loans.✓ Manage the submissions for subordination, as well as the preparation of any inquiries for repayment of the loans.✓ Coordinate the vetting of closer reviews of property report, title issues, and workout letters for cases.

Brooklyn, Ny

✓ Provided assistance to first-time home buyers throughout the home purchasing process.✓ Handled the submission of applications to lenders for possible home purchase financing.✓ Adeptly guided and counseled clients with budget and credit recommendations.✓ Accomplished intake for the foreclosure prevention program.✓ Ensured proper management of foreclosure prevention program reports that were used for different funding sources.

Santiago De Los Caballeros, Dominican Republic

Bachelor'S Degree, Law

Bachelor Of Laws (Ll.B.), Law