Candyce Mingleton Email & Phone Number

United States

Established and nurtured collaborative relationships with various business partners, demonstrating agility in resolving escalations, researching complex processes, and introducing improved tools and processes that significantly boosted productivity.Proposed and implemented employee training programs and technology enhancements, resulting in improved member satisfaction and surpassing 3rd and 4th quarter member engagement metrics for 2021, achieving each partner's quarterly engagement… Show more Established and nurtured collaborative relationships with various business partners, demonstrating agility in resolving escalations, researching complex processes, and introducing improved tools and processes that significantly boosted productivity.Proposed and implemented employee training programs and technology enhancements, resulting in improved member satisfaction and surpassing 3rd and 4th quarter member engagement metrics for 2021, achieving each partner's quarterly engagement goals.Conducted independent, high-quality internal audits on post-closing accounts, scrutinizing the full scope of completed mortgage applications to identify root causes, issues, and opportunities for improvement, reporting findings to Senior Managers, Leadership, and Partners. Show less

Consistently met deadlines and production goals, leading branch promotion projects.Organized, maintained, and verified the accuracy of branch account records to ensure compliance with all guidelines.Applied expert knowledge in coaching within the financial center, identifying areas of improvement, analyzing impacts, and executing action plans for enhanced communication and production.Developed Bank at Work events connecting local businesses and employees with financial… Show more Consistently met deadlines and production goals, leading branch promotion projects.Organized, maintained, and verified the accuracy of branch account records to ensure compliance with all guidelines.Applied expert knowledge in coaching within the financial center, identifying areas of improvement, analyzing impacts, and executing action plans for enhanced communication and production.Developed Bank at Work events connecting local businesses and employees with financial literacy resources, tools, and consultations, resulting in increased partnerships with 10 businesses per quarter. Show less

Utilized a consultative sales approach to define customer goals and develop solutions, fostering strong customer relationships.Collaborated with the team to consistently meet quarterly sales goals for the branch.Recognized for identifying fraud activity, preventing a $50k loss to both the credit union and member personal accounts.Exceeded member engagement scores consistently each quarter, maintaining an 80% average.

Technology Sales

Certificate, Customer Success Course

Data Analytics

Project Management

Business Administration And Management, General