Candy Chu Yin Mei Email & Phone Number

Singapore

Singapore

- Project manage government projects undergoing Technology Refresh throughout their SDLC- Oversee the development, implementation and maintenance of technological systems and processes- Work with external security consultants through System Security Acceptance Testing and Vulnerability Assessment and Penetration Testing to ensure systems are compliant to security standards- Participate in external IT audits to evaluate that controls are in place to protect information technology assets, ensuring integrity of projects under my supervision- Prepare project documents alongside with technical team as part of project delivery requirements- Conduct User Acceptance Test with users to ascertain that systems built are sufficient and meet their business usage - Prepare quotations, raise purchase requests and issue purchase orders as part of financial management- Prepare project status reports and maintain project repositories to ensure optimal project health - Develop and maintain project plans, timelines, and budgets to ensure successful project delivery- Collaborate with cross-functional teams to identify project risks and develop mitigation strategies- Communicate project status, risks, and issues to stakeholders and leadership in a clear and concise manner- Facilitate project meetings and ensure action items are tracked and completed on time- Manage project scope and change requests to ensure project goals are met within budget and timeline constraints- Identify and manage project dependencies and critical path activities to ensure timely project delivery- Continuously improve project management processes and tools to increase efficiency and effectiveness

Singapore

- Functioned as business system analyst, IT operations and Salesforce administrator. - Liaised between the IT department and business functions in the company.- Gathered user requirements, performed and conducted user acceptance tests.- Analysed the design of technical systems and business models.- Sourced and implemented technological solutions to meet business requirements. - Produced IT documentations for applications and systems.- Managed external vendors to ensure optimal service was provided for business users. - Escalated unresolved issues, incidents and queries while undertaking ownership of users’ problems.- Facilitated change management activities with minimal disruptions. - Managed employee on-boarding and off-boarding processes.

Singapore

- Initialised the project by identifying stakeholders and developing project charter.- Planned the project by developing project management plan using collected requirements and defined project scope while understanding users’ pain points.- Executed the project by using machine learning to come up with a file extension analyser while takes data input to generate useful data output of which users can use to optimise their IT consulting business workflow.- Monitored and controlled the project by performing integrated change controls and to constantly verify scope to order to keep it under control.

Singapore

- Acted as the liaison between client and developing team to understand customer demand for new features and prioritize the product roadmap for the developing team. - Assisted with data migration from legacy system to new system by mapping the fields in the database and ensure that all fields. are of the right type and values ensure data integrity.- Helped to build the reports and dashboard within the Salesforce CRM by using logic to align to clients’ reporting needs. - Helped to configure lightning web components on the customized feedback form using html, CSS and JavaScript.- Configured activity flow, decision tables, design of system for according to user requirements.- Conducted system integration testing and user acceptance testing for the new build.- Presented to clients on new system design proposals to obtain acceptance.

- Developed strong working relationships with stakeholders and clients to promote cohesive team collaboration.- Strong multi-tasker and efficient facilitator amongst all project stakeholders using clear communication skills.- Escalated roadblocks to management whenever necessary to ensure SLA and KPI are met and maintained.- Managed all external vendors such as payment services, courier services and call centers to ensure smooth daily operation.- Managed conflicts amongst stakeholders to ensure strong and trusting working relationships amongst them.- Performed test and conduct user acceptance tests to ensure that developed product met with client’s expectations.- Used Scrum methodologies, ensured the developing team was able to meet deadlines.- Collected and documented stakeholders’ needs and requirements for project.- Worked on clients’ pain points and came up with solutions to resolve them.- Defined project scope and its deliverables.- Created work breakdown structure to list out required work packages- Validated scope to align with clients’ expectations.- Controlled scope to monitor the status of the project.- Conducted procurement analysis whenever necessary, when vendor contract has expired or when client requested for change of vendors.- Identified constraints to manage clients’ expectations during project execution.- Created issue logs when issues occurred and resolved the issues in a timely manner to reduce impact to project.- Remove any impediments during project execution to ensure smooth workflow.- Perform risk management to minimize potential risks- Troubleshooted technical difficulties promptly to prevent workflow disruptions.- Utilized Salesforce CRM to oversee and manage operations of client’s business.- Updated client’s website regularly. - Proposed solutions to improve system efficiencies.- Complied strictly with standard operating procedures and processes.

- Improved office management efficiency by 50% by facilitating and implementing in the start-up of automated content management system Oracle.- Increased the rate of student enrolments by 20% in a year by upselling enrichment programs- Financial management inclusive of budgeting and invoicing of expenses- Liaised with staff in other departments and with external contacts

Postgraduate, System Analysis

Ba In Communication With Economics Minor