Operations Manager with special emphasis in Hospitality, Training, Customer Service, and Marketing. AREAS OF EXPERTISE: • Food and Beverage Outlets Management, Catering and Banquets Management• Customer service, satisfaction and conflict resolution• Employee Hiring, Training and Development. • Scheduling, labor cost and payroll administration of up to 60 staff members• Merchandise purchases, cost control, pricing and inventories• Marketing design, production and direction of printed and audio-visual materials• P&L analysis, budget planning and administrationACCOMPLISHMENTS/ACHIEVEMENTS:• Consistently increased the sales at the Village Haus Restaurant of the Angel Fire Resort up to a profit of $400,000 in the 3.5 months of ski season• Increased the Special Events and private dining of the YMCA of the Rockies by 300% • Surpassed every quarterly budget sales at the Santa Fe Courtyard by Marriott• Raised the food and beverage Customer Service Scores of the Hyatt North Houston from -54 points to +4 points above the national brand average in two months• Wrote 2 F&B Server Training Manuals and the Food and Beverage 18 month Intern Student Program for the YMCA of the RockiesAPLCABLE SKILLS: • Bilingual English and Spanish.• Teaching and training in customer service, communications and food service • Open new restaurant concepts, both self standing and inside hotels• Manager for hotels and resorts with multiple outlets, from fine dining to fast food• Proficient in Word, Excel, Outlook, Publisher, ADP payroll system, Micros POS • Ability to speak to large groupsCERTIFICATIONSFood Handlers Certification Trainer - National Restaurant AssociationCostumer Service Champion - Costumer Service trainer for Holiday Inn HotelsTABC, Tips Alcohol Server and Food Handlers Certified.ServeSafe Certified National restaurant Association