Candy Wells, Bsn, Mm Email & Phone Number

Bellevue, Washington

Promoted and charged with full responsibility of organ donation services and surgical services for LifeCenter Northwest. Oversee referral response, family approach and support, donor management, organ placement, surgical recovery services, and renal perfusion. Establish and foster strong relationships with medical professionals, hospitals, transplant institutions, and donation organizations. Manage more than 70 full-time employees and four perdiem employees.• Instrumental in LifeCenter Northwest achieving best results in the history of the organization by increasing the number of organs transplanted each year since 2012.• Increased organ donation clinical and surgical staff 23% by expanding services and staffing within one year. The expansion provides ODS staff within Montana, eastern Washington, and western Washington. Growing the restructuring the ODS team to be more than 70 employees.

Bellevue, Wa

Consultant with LifeCenter Northwest on special projects related to Organ Donor Services (ODS) system and practices with focus on process improvement, compliance, and research.

Seattle Area - Field Position

Commanded initiatives to develop and expand the Living Skin Donation Program throughout the western United States. Travelled extensively to recruit, negotiate, and foster collaborative, lasting partnerships with physicians and executive leadership in hospitals and surgical centers to encourage and achieve program participation. Effectively marketed and sold an innovative hydrated acellular dermis for body contouring procedures, BellaDerm. • Cultivated long-standing, collaborative partnerships with physicians in support of Living Skin Donation Program. Impassioned efforts exceeded targeted growth for surgeon recruitment by 130%, surpassed forecasted collections goal by 105%, and increased quality and yield of collections by 170%.• Leveraged robust presentation skills to drive recruitment and boost allograft sales by delivering presentations on the Living Skin Donation Program and BellaDerm at key conferences and medical meetings.• Expanded market share and amplified BellaDerm sales by executing strategic sales and marketing tactics. Teamed with physicians to facilitate case studies, instructional videos, and educational meetings to support promotion of allograft benefits and gain valuable new business.

Seattle, Wa

Cross-departmental management role directing team of 18 in development, implementation, and maintenance of Hospital Services Program focusing on tissue donation and transplantation across three-state territory. Held full accountability for performance of clinical services, professional and public education programs, donor family services, tissue graft distribution, and client services. Oversaw distribution of more than 12K tissue allografts annually, generating revenue of more than $12.7M. Motivated and incentivized staff to drive outstanding performance. Devised and executed comprehensive hospital service plans, standards, goals, profiles, and evaluation tools. Orchestrated on-going action plan to ensure compliance with legislative, regulatory standards and policies. Authored and delivered impactful presentations and promotional materials to boost awareness of internal and external clientele.• Masterminded and established State Patrol Tissue Donation Program. Program – the first of its kind in the nation – unifies local donation programs and law enforcement to provide tissue donation options to families who have lost a relative in a fatal traffic collision. Program has been honored with numerous awards.• Magnified visibility of Hospital Services Program by cultivating and strengthening strategic partnerships with regional procurement agencies, regional hospitals, medical examiners/coroners, and funeral homes.• Instrumental in growth and success of tissue services by establishing programs to assess hospital donation potential and performance. Analyzed and presented data to Tissue Services Administration and respective hospitals.• Cut criteria discards in half – from 17.4% to 8.5% – by instituting completion of medical and social screening questionnaire prior to tissue recovery. • Restructured and revitalized Donation Services Department, implementing new positions and more than doubling staff.

HOSPITAL SERVICES SUPERVISORRapidly promoted to oversee daily operations of Hospital Services Program throughout four-state service area. Managed, coached, and motivated staff of 15, dedicated to providing donation options to every potential donor’s family. Established and strengthened partnerships with regional procurement agencies. Educated network staff and external clients by developing and delivering promotional materials and presentations.• Drove significant increases toward organizational goals within 18 months through focused and strategic leadership.o Amplified amount of potential organ donors by 23%.o Yielded 21% increase in families approached with donation options.o Grew organ donation consent rate 7%, a 15% increase over national average.o Increased donation rate 14%.• Championed Medicare compliance through coordination and enforcement of Hospital Services Action Plan.• Played key role in guiding operational direction of hospital services by developing and implementing comprehensive hospital service plans, standards, goals, profiles, and evaluation tools.• Maximized hospital donation potential and performance through establishment of numerous programs.PROCUREMENT/CLINICAL COORDINATORBrought on to direct organ recovery process spanning on-site evaluation, family support, informed consent, background screening, donor hemodynamic maintenance, organ placement, and surgical recovery. Orchestrated post-recovery conferences with hospital staff, follow-up communications with donor families, and facilitated inaugural meeting between recipient and donor families.• Elevated prospective donations by liaising between stakeholders, including both regional and national procurement programs.

Spokane, Washington Area

Led all stages of procurement process, hospital services, and community education program and guided all organ recovery initiatives. Key contributor to overall success and development of operations by initiating and managing customized hospital service plans and profiles. Leveraged outstanding customer service acumen and respected recovery processes to strengthen vital relationships with donation stakeholders.• Directed Inland Northwest Coalition on Donation comprised of community and professional leaders. Headed creation of innovative design for widely distributed newspaper inset, with more than 80K readers. Oversaw production of two organ and tissue donation PSAs broadcast in two languages across Washington and northern Idaho.• Employed exceptional public speaking skills to captivate broad audiences with hundreds of professional and public presentations including coverage with media interviews and cable programs.• Spearheaded establishment of Community Education Program. Developed program by executing strategic marketing initiatives to major civic organizations, business affiliates, media contacts, and high schools.• Trained, coached, and led 30-member volunteer organization, Speakers Bureau on Organ and Tissue Donation to broaden public knowledge and understanding.

Spokane, Washington Area

Intensive Care Nurse (1988 to 1993)Acute Hemodialysis Nurse (1989-1993)

Mm, Masters In Organizational Management

GPA 3.95

Bsn, Nursing

Activities and Societies: Sigma Theta Tau (Member, 1988-present) Phi Beta Kappa (Member, 1988-present) Golden Key Honor Society (Member.