Candy Hall, Cfe Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

• Conducted a request-for-information (RFI) for five vendors encompassing investigations, crisis management, and guard force management. • Created an outsourced investigations program for clients including investigative interviewing modeled on Reid, customer due diligence, ethics and compliance, and more. • Developed 10+ policies and procedures for corporate travel, active shooter response, workplace violence prevention, and physical security. • Designed business development strategies and created 100+ short-form marketing videos across five social media platforms, increasing annual impressions by 25%. • Delivered five product demonstrations to customers for a third-party crisis management platform, resulting in total sales of $5K. • Managed customer success for a country music artist and oversaw their executive protection program including 10+ domestic movements and protective intelligence. Served as their communications spokesperson and managed all daily social media posting and content across five platforms, averaging several thousand views per post. • Assisted in organizing a golf-tournament with 100+ participants and raised approximately $100K for military veterans, overseeing all marketing including LinkedIn advertising, social media posts and short-form videos. This resulted in the successful negotiation with 10+ corporate partners totaling $75K in donations. • Delivered active shooter response training to 30+ personnel. • Designed an internship program and managed two interns sourced from Georgia Tech University, overseeing all aspects of performance and project management. • Conducted multiple internal investigations encompassing customer due diligence (CDD) and backgrounds.

Atlanta Metropolitan Area

• Mentored two personnel on investigative best practices and internal policies. • Conducted 700+ interviews and investigations encompassing EEO and policy violations including retaliation, sexual harassment, discrimination, internal fraud, theft, insider threat, organized crime, and more. • Managed 30+ investigations simultaneously. • Oversaw a long-term sexual harassment investigation by reviewing weeks of video surveillance, resulting in the termination of an employee and mitigation of litigation risk. • Executed a mortgage fraud case involving an internal employee who was terminated for policy violations. The employee filed a lawsuit alleging wrongful termination which was dismissed for lack of evidence. • Identified a paper-based system for tellers documenting their activity contributing to investigative inefficiency and recommended an electronic change resulting in significantly fewer errors and saving approximately 2 hours per investigation. This was projected to save approximately 200K hours annually across 450+ investigators and 100K internal cases.

Atlanta Metropolitan Area

• Managed a $100K budget for a 10-person investigative team. • Conducted 500+ annual investigations focused on synthetic identity theft, account takeover, credit card fraud, and nation-state cybercrimes. • Led a major regulatory project to re-credential 20K clients and ensure compliance with service-level agreements (SLA), consisting of online research and on-site inspections coordinated through a third-party vendor, resulting in a 95% success rate. • Executed complex data analysis by analyzing numerous Excel spreadsheets and utilizing Pivot tables to identify fraud across consumer credit files, reducing industry loss by 30% annually or $3M. • Created a 12-week enterprise investigator training program targeting 40+ global personnel and still in use today. • Delivered internal ethics and compliance to 30+ personnel across multiple classes. • Collaborated with IT to design a new automated process for external law enforcement legal requests, saving approximately 96K hours across 300+ annual requests. • Collaborated with domestic intelligence agencies and law enforcement, and held a security clearance. • Assisted in creating 10+ SOPs, policies, and procedures. • Delivered 10+ presentations on synthetic identity fraud to conferences and individual agencies. • Recognized by the FBI for assisting in the recovery of numerous missing individuals and utilizing internal resources to close out investigations.

Canton, Cherokee County, Georgia

• Managed 20+ contractors during tenure and a $30K budget. • Conducted 5K+ investigations encompassing financial crimes, workplace violence, violent crime, and more. • Provided physical security for 50+ sporting events and close protection for celebrities. • Served as the Public Information Officer (PIO) for three years and prepared numerous press releases while conducting on and off camera interviews.