Candy Hall, Cfe Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

• Conducted a request-for-information (RFI) for five vendors encompassing investigations, crisis management, and guard force management.
• Created an outsourced investigations program for clients including investigative interviewing modeled on Reid, customer due diligence, ethics and compliance, and more.
• Developed 10+ policies and procedures for corporate travel, active shooter response, workplace violence prevention, and physical security.
• Designed business development strategies and created 100+ short-form marketing videos across five social media platforms, increasing annual impressions by 25%.
• Delivered five product demonstrations to customers for a third-party crisis management platform, resulting in total sales of $5K.
• Managed customer success for a country music artist and oversaw their executive protection program including 10+ domestic movements and protective intelligence. Served as their communications spokesperson and managed.

Atlanta Metropolitan Area

• Mentored two personnel on investigative best practices and internal policies.
• Conducted 700+ interviews and investigations encompassing EEO and policy violations including retaliation, sexual harassment, discrimination, internal fraud, theft, insider threat, organized crime, and more.
• Managed 30+ investigations simultaneously.
• Oversaw a long-term sexual harassment investigation by reviewing weeks of video surveillance, resulting in the termination of an employee and mitigation of litigation risk.
• Executed a mortgage fraud case involving an internal employee who was terminated for policy violations. The employee filed a lawsuit alleging wrongful termination which was dismissed for lack of evidence.
• Identified a paper-based system for tellers documenting their activity contributing to investigative inefficiency and recommended an electronic change resulting in significantly fewer errors and saving approximately 2.

Atlanta Metropolitan Area

• Managed a $100K budget for a 10-person investigative team.
• Conducted 500+ annual investigations focused on synthetic identity theft, account takeover, credit card fraud, and nation-state cybercrimes.
• Led a major regulatory project to re-credential 20K clients and ensure compliance with service-level agreements (SLA), consisting of online research and on-site inspections coordinated through a third-party vendor.
• Executed complex data analysis by analyzing numerous Excel spreadsheets and utilizing Pivot tables to identify fraud across consumer credit files, reducing industry loss by 30% annually or $3M.
• Created a 12-week enterprise investigator training program targeting 40+ global personnel and still in use today.
• Delivered internal ethics and compliance to 30+ personnel across multiple classes.

Canton, Cherokee County, Georgia

• Managed 20+ contractors during tenure and a $30K budget.
• Conducted 5K+ investigations encompassing financial crimes, workplace violence, violent crime, and more.
• Provided physical security for 50+ sporting events and close protection for celebrities.
• Served as the Public Information Officer (PIO) for three years and prepared numerous press releases while conducting on and off camera interviews.