Candy Wong Email & Phone Number

Canada

Canada

Toronto, Ontario, Canada

- Engage customers with active communication, share product knowledge and recommend appropriate products that are individualized to their preferences.- Leverage technology to satisfy customer needs and drive the best customer experience, including checkout, online order, returns and exchanges.

Hong Kong Sar

- Reported to CTO, closely worked with product team to define goals and KPI, executed product roadmap and owned the backlog, including prioritization, grooming, defining scope of features for the product.- As the owner of Parcel Processing System, led the product development of from scratch for warehouse operations. - Continuous collected product feedback with cross-functional teams and users; conducted product analysis to identify user needs and drive product strategy.- Leveraged quantitative & qualitative data, and market research to decide features and areas of improvement.Key achievements:- Successfully launched Parcel Processing System that handled over 1000 parcels daily.- Collaborated with cross-functional teams, rebuilt core logistics platform by UX improvement and redefining scope of features in Agile environment; increasing user activation rates by 12%.- Led Shopify app integration implementation, driving 200+ active store connections within 3 months.

Hong Kong Sar

- As the lead of Enterprise Squad, closely collaborated with other squads to implement a SasS platform that provides comprehensive event management solutions for various physical and virtual events.- Worked with engineering, design, sales and customer success teams to manage customization requests from enterprise clients on virtual event platform.- Maintained close communication with diverse teams and key stakeholders, prepared product updates materials and conducted routine presentations to align expectations on the product.Key achievements:- Collaborated with the Architect to implement real-time statistic solutions for in-event activity engagement, influencing 1000+ events after launch.- Significantly enhanced user experience for accessing 20+ monthly events by developing a seamless authentication login solution.- Led the development of Salesforce integration, launching seamless CRM data integration and enhancing user experience.

Hong Kong Sar

- Managed multiple projects and communicated closely with clients as their partner to identify event scale and provide professional solution on hardware setup for event registration.- Collaborated with hardware service provider to ensure delivery and return on schedule, conduct thorough testing of hardware functionality.- Provided on-site technical support over 20+ events across Hong Kong and Mainland China such as set-up hardware devices, application training to event helpers, and resolve technical issues, resulting in 100% of events were successfully completed.

Hong Kong Sar

- Managed and execute a 20 days multimedia design exhibition and relevant programmes, successfully held 4 sessions of artist dialogues, 16 workshops and a screening session. - Conducted a comprehensive event planning, scheduling, execution, and generating report after the event.- Led a team of 10 event helpers to support all event activities; manage roster and daily job duties.

Hong Kong Sar

- Maintained close communication with clients to discern business objectives for IT projects, including registration system development, web design, and application development. Successfully delivered registration systems catering to over 2500 participants for fundraising and international symposium events.- Led project lifecycle in developing project deck and plans, define project requirements and schedule milestones, timelines, execute and QA to project release. - Oversee project progress and milestone with engineers to ensure consistent project deliverables within timeframe committed in Agile development process.