Chad N. Email & Phone Number

Katy, TX

Spearhead all aspects of the day to day business activities!

• Managed projects in excess of $375,000 from concept through to successful completion and warranty management; which included estimating, preparing bid packages, contract preparation and administration, vendor.
• Created cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed projects and the feasibility of various capital purchases.
• Orchestrated an innovative marketing campaign that boosted revenue by 24% in 2016.
• Developed and instituted inventory strategies that reduced costs on average by 15% annually.
• Excelled as a liaison between owners, on-site personnel, contractors and local code officials to ensure projects were completed within budget, on schedule, and with the highest quality.
• Oversaw construction crews working on multi-million dollar commercial projects, ensuring the highest level of workmanship and effective utilization of labor, materials, and equipment.

Houston, Texas Area

• Provided telephone and in-person support to over 300 end users: Troubleshooting, diagnosing, resolving and documenting hardware/software related issues.
• Spearheaded the planning, implementation, and maintenance of all the call routing and reporting for a multimillion-dollar project to transition the Houston call center from an Aspect to an Avaya platform.
• Collaborated and provided guidance to senior level management in the development and administration of call design, call center administration, real time/historical reporting and voice recording.
• Developed policies and procedures for various applications in order to conduct client training sessions for upper level management and system administrators.
• Streamlined the historical reporting environment by 70% through the removal of 30,000 unwanted Crystal Reports.
• Standardized the call routing and reporting environment for three call centers within a three month period for a multi-location, multi-platform environment.