Chad N. Email & Phone Number

Katy, Tx

Spearhead all aspects of the day to day business activities!

• Managed projects in excess of $375,000 from concept through to successful completion and warranty management; which included estimating, preparing bid packages, contract preparation and administration, vendor negotiations, contractor scheduling, and on-site supervision.• Created cost-benefit analysis and ROI assessments that were used as the basis for decision-making on proposed projects and the feasibility of various capital purchases.• Orchestrated an innovative marketing campaign that boosted revenue by 24% in 2016.• Developed and instituted inventory strategies that reduced costs on average by 15% annually.• Excelled as a liaison between owners, on-site personnel, contractors and local code officials to ensure projects were completed within budget, on schedule, and with the highest quality.• Oversaw construction crews working on multi-million dollar commercial projects, ensuring the highest level of workmanship and effective utilization of labor, materials, and equipment.• Implemented estimating software that lessened our workload by 70% while simultaneously increasing our accuracy and profitability. • Trained new crews on proper flooring application, techniques and processes.

Houston, Texas Area

• Provided telephone and in-person support to over 300 end users: Troubleshooting, diagnosing, resolving and documenting hardware/software related issues.• Spearheaded the planning, implementation, and maintenance of all the call routing and reporting for a multimillion-dollar project to transition the Houston call center from an Aspect to an Avaya platform.• Collaborated and provided guidance to senior level management in the development and administration of call design, call center administration, real time/historical reporting and voice recording.• Developed policies and procedures for various applications in order to conduct client training sessions for upper level management and system administrators.• Streamlined the historical reporting environment by 70% through the removal of 30,000 unwanted Crystal Reports.• Standardized the call routing and reporting environment for three call centers within a three month period for a multi-location, multi-platform environment.