Can Erer Email & Phone Number

Istanbul, Türkiye

• Implemented new training courses after assessing corporate data and identifying employee weaknesses.• Tracked attendance and evaluated progress for assigned trainees.• Prepared and presented supplementary learning material to support structured lessons.• Implemented diverse instructional methods, optimizing trainee engagement.• Recorded and edited videos to facilitate remote learning.

Istanbul, Türkiye

• Scheduled and taught in class and online courses to increase learning opportunities.• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.• Analyzed team performance and identified opportunities for additional training.• Implemented diverse instructional methods, optimizing trainee engagement.• Developed effective training plans based on department needs and objectives.• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Istanbul, Türkiye

• Heading 54 staffs of sales, marketing & after sales customer services functions of ophthalmology division across nation.• Develop business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.• Implementing company business plans, monitoring processes and providing solutions across functions.• Administer everyday operations for organization and provide support to all operations projects and supervise working of all multifunctional project teams and manage all financial and administrative activities.• Evaluating performance of functions & teams and propose improvement plans.

Istanbul, Türkiye

Restructured after sales organization, processes, network & systems at the initial establishment stage of company. All customer & consumer service processes and KPI’s (service speed, quality & cost efficiency related) are improved perpetually in line with targets & expectations.• Full national after sales service (repair, installation & return) responsibility of the 8th Best Global Brand (Interbrand 2013) through the full product ranges (Mobile, TV, White Goods, IT) of company in B2B & B2C sectors.• Direct responsibility & management of Service Innovation, Service Network, Call Center, Operation Tracking, Reverse Logistic, Technical Support, Parts Operation, Claim Control & Sustainability Affairs Teams consisting of 90 heads in department.• Large-scale operation management with over 200.000/m consumer requests through extensive partnership management with more than 300 service partners, around 500 sales partners in differentiated channels (distributors, chains, retailers) and a call center partner with more than 350 agents.• Succeeding “The Turkish Customer Satisfaction Index (TMME)” award in TV sector last two years (2012-2013).• Successful & Efficient Cost Management ensured savings 66% in return cost ratio and 50% in service cost ratio within 3 years.• Achievement of the best COL (Contact Center Operation Level) Performance among 30 sales subsidiaries globally in Samsung.• Development of Home Delivery model that combining Delivery & Installation as one-stop to secure the most satisfied service to consumers with fast solution & to customers with cost reduction opportunity.• Opening of Samsung Academy in Istanbul, Ankara & Izmir as social responsibility program supporting the technical education in the field of Mobile, Consumer Electronics (AV/HA) & IT products with the highest investment (3M$) in Turkey. Establishment good relations with vocational technical schools & governmental bodies to ensure the education of 800 students & 12 labs in three schools.

Istanbul, Türkiye

Developed after sales processes & system in line with customer oriented company vision. Full process improvement in field & contact center operation to secure the highest consumer satisfaction.• Essential national after sales responsibility of one of the most Luxurious Global Brand with 115 years of history.• Management of Repair, Installation, Maintenance & Return service requests of domestic households and professional appliances in B2C & B2B channels.• Direct responsibility of Service Network, Technical Support, Parts Operation, Call Center & Back Office Teams with 20 heads.• Establishing a new business model* (Service Agency System) controlling the full service transactions (in & out of warranty) to secure a unique service experience during long product use time (*the first after sales business model in Turkey & Miele globally)• Key member of “CRM Project” of company more than one year.• More than double (220%) increase in net turnover of after sales department within 3 years.

Istanbul, Türkiye

Became market leader of electrical water heaters in multi-brand segment of white good sector within 3 years after company establishment. Successfully managed 5M€ yearly basis.• Management of the company sales activities for electrical water heaters, gas instant water heaters & air conditioners in white good channel in Turkey. • Defining growth plans, strategies, preparing sales budget and margin plans by product & sales channel.• Developed OEM production business of electrical water heaters with Vestel brand in Turkey.

Istanbul, Türkiye

Prepared an Almanac of national local activities and applied the widest direct local marketing activities in sector. Developed the first local marketing activities standards for Ariston & Indesit brands in line with corporate identity guidelines.• Developed the best local dealer support program of the sector & applied consistently within 3 years.• Developed the first dealer training program in order to create dealer loyalty and consumer satisfaction via customers.• Prepared training kit with presentation, booklet & CD, organized 42 meetings in 26 cities & directly presented the training to 1.200 attendants within 2 years.

Istanbul, Türkiye

Bachelor'S Degree, Economics In English

Master Of Business Administration (M.B.A.), Management & Organization