Kathleen Khatib Email & Phone Number

Highwood, Illinois, United States

• Received product deliveries using standard operating procedures (SOPs) to ensure no discrepancies, resulting in a 100% accuracy rate.• Accurately booked deliveries in the digital inventory management system, maintaining precise records and facilitating efficient inventory control.• Ensured compliance with state regulations in the vault, maintaining a consistently compliant operation.• Conducted daily cycle counts of on-shelf inventory, ensuring accurate stock levels and minimizing discrepancies.• Assisted with regulatory inspections from the Illinois Department of Financial and Professional Regulation (IDFPR) and Illinois State Police (ISP), ensuring a smooth and successful process.• Assisted 20-40 customers daily, delivering personalized recommendations and add-ons to increase average transaction value.• Delivered excellent and knowledgeable customer service, driving repeat customer visits.• Consistently adhered to point of sale (POS) SOPs, resulting in 12 consecutive months with zero discrepancies.• Assisted in back-of-house operations, accurately filling orders, processing deliveries, and maintaining the vault.• Demonstrated commitment to continuous learning and professional development by completing 175 modules and earning 56 certificates through SeedTalent's continuing education program.• Trained new agents in POS software and procedures, ensuring a smooth onboarding process and efficient operations.

Greater Chicago Area

➥ Resolves customer complaints promptly while prioritizing customer satisfaction➥ Promptly completes high-volume orders and communicates with a diverse customer base through the effective utilization of a mobile application and audit reporting➥ Verifies shopping instructions and fills orders accurately while paying focused attention to customer special requests and dietary requirements and restrictions➥ Alerts consumers to sales events and promotions➥ Handles all customer relations issues and consistently delivers orders on time to ensure customer satisfaction and increase company efficiency➥ Selects required products and packages orders appropriately to maintain quality and freshness

Wheeling, Illinois, United States

➥ Utilized cultural awareness and sensitivity abilities to efficiently manage the school’s racially and ethnically diverse student population➥ Oversaw up to 275 K-5 students during lunchtime and lunch hour activities➥ Ensured adherence to school policies and behavioral expectations in the lunchroom as well as the playground in order to ensure safety➥ Efficiently resolved and de-escalated disputes between students and completed incident reports while providing appropriate answers to inquiries➥ Developed and implemented a flexible and comprehensive supervision plan that provided adequate staffing for indoor and outdoor settings

Chicago, Illinois, United States

➥ Managed over 10 creative and production professionals across 12 concurrent projects for multiple clients simultaneously➥ Determined and delegated project roles based on requirements, project timelines, and budget➥ Defined and determined project skill sets and resource requirements based on specifications, needs, and scope➥ Liaised with cross-functional teams, clients, and external contractors concerning the development and implementation of effective processes and strategies➥ Tracked and provided reports on project milestones, earned value, and other key metrics➥ Developed marketing initiatives, campaigns, publications, advertisements, and promotional programs➥ Communicated with clients to identify needs and evaluate business solutions➥ Increased customer base and satisfaction while building and maintaining productive relationships with clients➥ Created risk mitigation plans and accounted for complete project lifecycle from inception to closure

End-To-End Supply Chain Management Certification

Medical Cannabis Patient Care Specialist Certification

Ba, English