Incoming Tour Operator Autorizzato con D.D.S. della Regione Sicilia n° 561/S7

Lavoro come libero professionista con Partita Iva al supporto di Tour Operators, Hotel ed Università.

Key Responsabilities:
- Greeting, welcoming and looking after all guests throughout their stay in a friendly and professional manner: going beyond guest expectation, anticipating their needs and desires.
- Directly responsible for the hotel’s guests (including VIP) program including pre-arrival planning, guest experience, reaction & response to problems and departure experience;
-Preparing guest accounts and dealing with departures, providing a lasting impression;
-Covering reservations;
-Covering Sale & Marketing duties: managing innovative PR opportunities, introducing Crossing Condotti to new travel Companies;

· Responsible for reaching the sales objectives

- Responsible for creating leads for future sales to be followed by the Outbound teams

· Crossing promotion of excursions

· Responsible for ensuring the respect and correct application of the ship memo rules

· Responsible for sales materials (catalogues, brochures, leaflets, roll up, IT devices)

· Responsible for customer data check / collection and privacy capture into CRM

· Selling and/or promoting future cruises at the cruise sales counter located in pre-defined high traffic zones on-board using B2E, CRM and other in-house sales tools (SAPI)

· Managing the cruise sales counter according to opening schedule

· Partecipating in on-board events, excursions, gala events to make contacts with Guests

· Informing the Guests on sales counter opening hours, offers and product presentations timings in Today and other on-board materials (ITV, Totem on board, Welcome cabin letters ect.)

· Holding and conducting sales/destinations/product presentations

· Providing regular reporting (Tracking activity) to Corporate Direct Sales & Marketing Dept. and to Tour Manager and Hotel Director of his/her ship

· Partecipating into the weekly conference sales update held by Corporate Direct Sales & Marketing Dept.

· Partecipating into Training courses

· Partecipating to the pre cruise Tour Manager's briefing

- Planning and development of projects for SME to source European funds.
▪ Impact assessment of the investments in tourism sector.