Cannon Closson Email & Phone Number

Fort Collins, Colorado, United States

• Develop and manage annual budgets for information technology projects.
• Develop and update project plans for information technology projects including information such as project objectives, technologies, systems, schedules, funding, and staffing.
• Coordinate recruitment or selection of project personnel.
• Assess current or future customer needs and priorities through communicating directly with customers, and other methods.

Fort Collins, Colorado, United States

• Supervise and assign duties to employees engaged in technical support and data processing roles.
• Brief executive level management on the status of our systems and team performance.
• Conduct employee training in technical troubleshooting and data processing duties.
• Recommend and execute personnel actions, such as hirings, evaluations, and promotions.

Fort Collins, Colorado, United States

• Lead annual security compliance process for the operations support center team.
• Generate reports using SQL to provide actionable data to the client.
• Monitor server logs to identify and amend any threats to system functionality.
• Act as intermediary between the client and development teams to ensure transparency and efficiency.

Denver, Colorado

• Support client compliance with HIPAA privacy requirements.
• Educate clients on newly implemented enterprise content management and record retention policies.
• Develop and execute quality assurance auditing processes.
• Advise clients on data migration and implementation of a new eDiscovery solution.

Loveland, Colorado

• Educate employees on new software solutions which were being provided by the company.
• Manage relationships with small business owner customers.
• Develop strategies to target new client demographics.
• Negotiate contracted agreements for new clients.

Loveland, Colorado

• Act as the point of contact for users who were experiencing abnormal behavior within our applications.
• Identify and analyze potential system defects for resolution by the development team.
• Troubleshoot technical errors which fell outside the skillset of other employees.
• Train and educate employees on technical troubleshooting best practices.

Loveland, Colorado

• Educate team members on troubleshooting technical errors within our supported applications.
• Develop customized online marketing solutions based on client specification.
• Create educational and policy documentation for other support representatives.
• Identify and resolve email deliverability, formatting, and application errors.