Cindy Ann Sullivan Email & Phone Number

Versatile and well-organized leader with 20 + years of analysis, design, implementation and development, application delivery, software integration, end user design (UI/UX), adoption, change management, communications and training experience. M365 Adoption and Change Management strategist for a wide variety of industries driving the successful adoption of Microsoft technologies within an organization and managing the change associated with these technology implementations. - Create and implement cohesive adoption strategies to ensure Microsoft technologies are effectively utilized across the organization. - Design and deliver training programs and workshops to educate employees at all levels. - Lead change management efforts by developing change management plans, assessing the impact of technology changes on processes and workflows, and identifying potential risks and mitigation strategies. - Engage with key stakeholders, such as executives, department heads, and IT teams, to gain their support for technology adoption initiatives. - Define and track adoption metrics and key performance indicators to measure the success of adoption efforts. Analyze data and feedback to identify areas for improvement and make data-driven decisions to enhance adoption rates. - Develop communication plans to keep employees informed about technology changes, updates, and best practices. Use various communication channels, such as emails, newsletters, intranet portals, and town hall meetings, to engage employees and promote adoption. - Collaborate with IT teams, project managers, HR departments, and other stakeholders to align adoption efforts with organizational goals, project timelines, and business objectives. - Develop and maintain documentation, user guides, and best practices related to Microsoft technologies. Continuously assess and improve adoption and change management processes based on lessons learned, industry best practices, and evolving technology trends. Strong end-user experience and design; expert technical, business and corporate communications writing skills; acknowledged as strong leader and mentor; excellent communication and interpersonal skills; solid record of successfully delivering projects, complimented by outstanding customer service skills. Microsoft technology, Microsoft Adoption Specialist, Change Management (CMS), PROSCI certified.

Listed skills include Project Management, Sharepoint, Business Process Improvement, Sdlc, and 17 others.

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  Lindenwood University