Ivan Cano Email & Phone Number

Swansboro, NC, US

Harrisonburg, VA, US

Westlake, OH, US

Jacksonville, North Carolina, US

• Provided customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting using established debugging procedures to over 300 customers.
• Maintained and administered computer networks and related computing environments including computer hardware, systems software, application software, and all configurations.
• Troubleshot all other site authorized software with IMOs and users creating logon and email accounts using Microsoft Exchange Server and Active Directory.
• Responsible for Creation of and maintenance of user accounts, devices, groups and organizational units in Active Directory.

Jacksonville, North Carolina, US

• Streamline the communication channel by overseeing the CCCC helpline through explaining, clarifying, and instructing university personnel, students, external agencies, and the public to resolving problems/providing.
• Process authorizations for course repeats, re-enrollments, grade changes, transfer of courses and credits, drops and adds, withdrawal of classes, and deferment forms for student loans by handing the student management.
• Manage data entry process in the Student Information System, resulting in efficient control over student data.

Sterling, Virginia, US

• (VETTEC) Program offered by the Veterans Administration to help veterans’ transition into a career in technology/Cyber Security. Some of the information covered was: Cloud services (Azure, AWS), enforcement of policies.

• Trained and supervised 20+ new employees to improve their performance, resulting in increased efficiency and effectiveness in the organization.
• Ensured/enforced smooth running of services by supervising front-of-house duties for employees.
• Verified 100% accuracy by compiling nightly sales numbers and profits, configuring employee tips, assuring accurate accounting for the daily books and accounting for all cash and credit card profits.

Washington, DC, US

• Supervised the administrative section by giving simple direction, resulting in 100% mission accomplishment.
• Identified the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Handled complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Provided guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Minimized errors and fraud by detecting and assessing issues through monitoring and reviewing information from materials, events/the environment, resulting in effective management of complex situations.

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As