• Provided customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting using established debugging procedures to over 300 customers.• Maintained and administered computer networks and related computing environments including computer hardware, systems software, application software, and all configurations.• Troubleshot all other site authorized software with IMOs and users creating logon and email accounts using Microsoft Exchange Server and Active Directory.• Responsible for Creation of and maintenance of user accounts, devices, groups and organizational units in Active Directory.

• Streamline the communication channel by overseeing the CCCC helpline through explaining, clarifying, and instructing university personnel, students, external agencies, and the public to resolving problems/providing reference assistance.• Process authorizations for course repeats, re-enrollments, grade changes, transfer of courses and credits, drops and adds, withdrawal of classes, and deferment forms for student loans by handing the student management system, improving the learning process.• Manage data entry process in the Student Information System, resulting in efficient control over student data.

• (VETTEC) Program offered by the Veterans Administration to help veterans’ transition into a career in technology/Cyber Security. Some of the information covered was: Cloud services (Azure, AWS), enforcement of policies and procedures to prevent data loss/theft, including permission/user access rights, virtual environments, Microsoft servers, and securing networks & network traffic. Earned Sec+.

• Trained and supervised 20+ new employees to improve their performance, resulting in increased efficiency and effectiveness in the organization.• Ensured/enforced smooth running of services by supervising front-of-house duties for employees.• Verified 100% accuracy by compiling nightly sales numbers and profits, configuring employee tips, assuring accurate accounting for the daily books and accounting for all cash and credit card profits.

• Supervised the administrative section by giving simple direction, resulting in 100% mission accomplishment.• Identified the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.• Handled complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.• Provided guidance and direction to subordinates, including setting performance standards and monitoring performance.• Minimized errors and fraud by detecting and assessing issues through monitoring and reviewing information from materials, events/the environment, resulting in effective management of complex situations.