Jonathan Cano Email & Phone Number

Sunnyvale, California, US

Sunnyvale, California, US

• Provide technical expertise to company end users in multiple sites local and abroad via on-site or remote support.
• Coordinate IT requirement gathering and implementation for hardware, instruments, software and infrastructure which are unique to Therapeutics, Pharmacy, Developers, Engineer, Finance, HR, and Sales Teams.
• Provide A/V and meeting technology assistance. This also includes Zoom, MS Teams meetings and other 3rd party software.
• Assist lab teams with accessibility of internal web sites, network file share directory structure and content of file systems.
• Perform new hire setups, including computer build and desk setup.
• Maintain the IT ticketing queue. Close tickets within the company service level agreements.

San Mateo, California, US

• Work with Microsoft Windows, and MacOS & Linux.
• Install and configure hardware, operating systems, and application software on desktops and laptops running Microsoft Windows and MacOS.
• Hardware troubleshooting, part replacement, system upgrades, shipping and receiving, and coordination with employees for equipment pickups.
• Respond to end user requests via chat, email, tickets, phone. Quickly identify, research, and resolve issues.
• Support users remotely using tools such as Slack, WebEx, Teams, and more.
• Keep computer operating systems updated in compliance with Sony InfoSec standards.

Foster City, CA, US

• Responsible for working and tracking cases from beginning through resolution.
• Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals.
• Perform archive restores, manage user and computer accounts in AD, patch management, manage VPN accounts, Aspera requests, password resets, Alloy Software Asset Management, and all other duties as assigned.
• Perform software and hardware configuration across diverse platforms.
• Setup and support mobile devices including both Android and iPhone.
• Support remote users around the world.

Palo Alto, California, US

• Support the installation of Mac OSX, iOS, Windows, software and hardware.
• Provide technical support for all teachers, students, staff, parents and admins at assigned High School whether on-site or via Zoom remote support.
• Managed iOS and Mac OSX devices via JAMF.
• Support Zoom, Google Apps, Office 365, Schoology, Identity and Access Management platform (Rapid Identity). Adobe Creative Cloud, and Infinite Campus.
• Monitor daily ticket queue and resolve issues in a timely manner. (Solar Winds Web Help Desk for Education ticketing system)
• Support Shortel VoIP systems and Aruba Wireless Networks.

San Mateo, CA, US

• Act as a single point of contact for phone calls, emails, IT issues, and inquiries from internal staff
• Receiving, logging, and managing calls from internal staff
• Daily use of Jira Service Desk, Jira/Confluence, and Perforce.
• Maintaining an asset database and track changes
• 1st and 2nd line support - troubleshooting IT related problems ranging from in-house software to hardware such as mobile phones, laptops, PCs, and printers
• Troubleshoot basic network issues

Walldorf, BW, DE

• Telephone, remote and in-person support to clients
• Manage Office 365 Exchange Server. (Sapphire Ventures)
• Receive and accommodate notebook requests according to Policy and procedures, track notebook and desktop distribution, allocation.
• Perform advanced computer machine rebuilds
• Tracking and security of fixed assets; asset tagging, random and annual inventory, EMR (equipment master record) updates in database
• Troubleshoot complex printer, server and network issues.

• Repaired computers and network problems.
• Asset tag and inventory equipment.
• Trouble shoot iOS/Android/ and Windows mobile devices.
• Assist with hardware/software purchasing and software renewals
• Image, configure and deploy PCs/Macs in an enterprise environment

Hillsborough, CA, US

• Diagnose and Repair computers, printers, and software and network problems.
• Asset tag and inventory equipment.
• Resolve and document all steps in ticketing system (School Dude Ticketing System)
• Optimize and upgrade hard drives, motherboards, ram, processors, and video cards for Pc’s and Mac’s.
• Managed user accounts and permissions using Active Directory.
• Teach faculty, staff and students how to use Google drive/Gmail/ and Calendar.

• Diagnose and Repair computers, printers, and software and network problems.
• Optimize, upgrade hard drives, motherboards, ram, processors, and video cards for Pc’s and Mac’s.
• Recommend and customize system builds.
• Use volt meters to test hardware.
• Test and repair hardware applications.
• Software configuration.

Education record

Ged