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With more than 20 years of experience, I supported management consulting and computer software companies. I lead teams, ensuring performance meets the goals of companies in improving efficiency, optimizing budget, and slashing unnecessary costs. My previous functions as a Technical Consultant, SAP, and Presales enhanced my skills in innovative technologies, working to integrate eProcurement and eSourcing solutions with ERP-System SAP, and other key market projects.I champion a customer-centric mindset, focusing not only on offering high-quality customer service but also positioning customers for success. Generating customer value from products by ensuring a unified team focused on a common objective. I narrow the gap between sales and support professionals - which resulted in increased customer retention and expansion of client turnover. Recognizes as someone who solves problems before they occur, capable of reducing the churn and increasing customer retention.