Carlos Alves Email and Phone Number

Solutions Architect and Project Leader, working in various segments such as banking, retail, healthcare and telecom. I have worked with AWS, GCP, Azure, Agile Methodologies, Microservices, API Gateway, SOA, Reactive Architecture/events, Python, Architecture Center of Excellence (CoE) and Business/Enterprise Architecture. Most Relevant Projects:Bradesco Seguros: design and specification of processes for structuring the Business Architecture area based on TOGAF and Bizbok v12.Raia Drogasil: Specification and design of a developer portal based on Backstage.ioToyota do Brasil/Toyota Argentina SA: Assessment and modernization of legacy applications in addition to design, implementation and customization of a Developer Portal based on Backstage.io in with several templates to assist the developer.Itaú: leadership of teams in the development of solutions for Agribusiness, payment solutions and team management in the construction of APIs based on Swagger.

- Make improvements in the processes and systems of services architecture and IT APIs;- Search for new service technologies;- Build didactic technical presentations regarding services architecture and integrations (API);- Evaluate the various technical environments in order to identify possible improvements in architectures and their integration with external systems;- Propose changes in models and standards related to the architecture of services and APIs;- Architect and Migrate Applications and Database (Postgres, MySQL) to the Cloud (AWS);

- Relationship management with executives and technical teams;- Project Management (traditional and Agil / Scrum) related to service integration (Swagger / APIs);- Microservice Orchestration Solution Development through Opensource solutions (Kubernetes);- Development and integration of Service Repository (SOA) to facilitate the integration of external partners;

- As Senior Consulting, worked at Tim Brasil (IT - Services Value Added) research all the internal quality process and build a new Continuous Improvement Area. - Led the technical teams during the stabilization of Tim's SDP platform (Oracle OCSG), interacting with suppliers as well as the most diverse internal areas.- As a result of this Continuous Improvement work, we identified key processes in the quality of service that needed attention, stabilized the OCSG platform that went from 1200 TPS to more than 3500 TPS in 4 months, migrated more than 10 VAS partners and 15 million Subscribers to the new platform with increased revenue and service availability.

As Founding Partner, I am responsible for identifying new opportunities for the company and for ensuring the successful implementation of the goals set by the Board.I also work on Idealization, design and management of the technical solution besides the commercial deals - in particular new technologies like Artificial intelligence applied to call centers.Work on the creation of strategic alliances, commercial agreements and partnerships with other companies, associations and class entities.

As a technical leader in multidisciplinary teams, I have worked on complex projects that unified call center, change voice routing through the integration of different SDP platforms and interfaces such as: Implementation of the Ninth Digit Project, Genesys Infomart 8 implementation (Genesys CTI System Reports), design and Implementation of CTI Genesys, among others.

With staff of over 30 people, I was responsible for managing planning, engineering / design, contract preparation and infrastructure implementation for customer service Telefonica / LIVE channels. Fully responsible for the technical operation of workstations, providing and operating DACs, URAS Genesys CTI and serving over 70 million subscribers. Participated in the Telefónica / VIVO merger process, working on the unification of the brands and adjustment of the Infrastructure and Platform areas in line with the new business, with responsibility for planning, design and O&M operation of the Call Center infrastructure consisting of 15 000 workstations, 318 shops, 14 DACs, 12 POPs IVR with speech recognition and national coverage.

With a team of 15 people, I was in charge for the management of quality indicators Voice and signaling in national character, defining, proposing, following the evolution of various KPIs and appropriate action shooting capacity expansion for a number of related areas. This area also conduct resource optimization in order to reduce resource consumption of signaling links, switching centers and PTS's activities.

Specification and implementation of quality and performance indicators of the new UMTS/GSM Core packet-switched Data network (GGSN/SGSN) and development of the service measurement methodologies, which allowed the increase in quality of the networks SVAs in eight months, a case acknowledged worldwide and a crucial success factor to recover the company’s profitabilityRepresented the Networks Vice President at the multidisciplinary forum for the reduction of customer complaints, achieving a 50% reduction in customer complaints from Jan/2008 to Dec/2009, resulting in a reduction of R$ 250M/year in operating costs.

As the head of the recently created Service Optimization area, I was responsible for defining, mapping and monitoring the Quality of Service KPIs at Vivo under the National Regime.We also started the design and development of the first SDP (Service Delivery Platform) that enabled the use of SMS as multiservice media, including interface with the prepaid.

Structured third-party services, setting up equipment and internal processes to manage data traffic originating from Brew and Java applications.Enabled the birth of the first mobile phone applications development community using Brew technology.

Startup and management of the Data and Infrastructure Platform sectors, key achievements including: establishing the first National Data Backbone to transport cellular data, the first cellular network qualified for data transmission and the first Push-to-Talk solution for a cellular network in the country.Reached the historic milestone of 1% gross revenue earned from data services.

Working in the core switching area, deploy the very first CDMA digital circuit swich in São Paulo (NEC) and the second CDMA vendor: Lucent Technologies.

As Trainee, went in several different areas - from engineering to marketing through customer service and financial. At the end of the program, chose engineering as the final area.

Worked in the infrastructure area, mainly electrical and air conditioning.