Cansu Demir Email and Phone Number

Managing customers, acquiring new customers, and achieving sales targets.Providing alternative solutions to customers to increase business volume.Maximizing availability with responsible customers to increase market share anddistribution.Actively participating in updating customers' working conditions.Using commercial funds most effectively and conducting periodic fund reconciliations.Planning short and long‑term activities for responsible chain customers.Determining appropriate actions in line with profitability and sales targets.Analyzing and interpreting all data related to the customer.

Category control (Checking the correct categories of the products and opening an editrequest to the relevant team)Cargo/courier operations and tracking/management of return orders (To ensurecustomer satisfaction for undelivered orders)Providing internal and external trainings and preparing training documentsControl of system‑related customer service operations, customer service employeesupervisionBusiness development (To produce new projects, to communicate with the relevantteams to ensure their implementation)Preparation of announcement messages (editing text to inform vendors of newupdates)Preparing/calculating Net Promoter Score data and presenting it to category teamsPenalty for vendors (Delay, inability to supply, analyzingincomplete‑bad‑defective‑wrong orders and reflecting them to the sellers)Consumables inspection (Identification of promotional products to be offered tocustomers)Audit to the franchise seller (Providing confidential customer submissions, turnovercontrols)Termination processes of ineligible vendorsWorking with growth, influencer and social media team for customers, definingdiscount codes and discount coupons, analyzing the efficiency of defined discountcodes)Checking the debtor sellers and contacting the relevant teams to request paymentPayment to vendors who have progressedDeveloping processes (analyzing and automating the current work, reducing theworkload)Writing instructions to improve processWorkflow to improve process (Miro)Creation and implementation of risk control matrixContacting the relevant teams to find and correct faulty processesAuthorization audit for the whole companyGRC (Governance, Risk and Compliance)Creating the seller efficiency report, presenting it to the category teams and takingactionConduct a market researchEnsure the implementation of market researchChecking the accuracy of the applied transactions (testing, creating trial orders)