Cansu Sengur Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Offered personal consultations with client-facing problem-solving (via phone & e-mails)• Worked as a point of contact for escalated issues and performed to resolve complex problems by collaborating with various teams to find solutions• Gave assistance in updating contact information, collecting invoices, pre-onboarding, refund requests, booking information, payments methods, contact verification& fraud prevention, promotions, and performance indicators• Addressed inquiries, concerns, and problems that B2B clients in EMEA countries have with services, or processes. This involves technical troubleshooting, clarifying service specifications, and helping clients understand contractual terms.

Ankara, Turkey

• Established clear communication channels and provided timely feedback to team members• Resolved conflicts in a professional and timely manner• Ensured team members had the resources, tools, and training needed for success• Analyzed project data and created reports to present to senior management, resulting in improved decision-making• Developed a project schedule that minimized delays and achieved all deadlines• Developed progress reports that accurately tracked project performance and identified areas of improvement• Coordinating and providing technical supervision for cash-based interventions programs• Organized and conducted field missions including house visits, focus group discussions and individual interviews• Provided support in budget monitoring and recruitment proceedings• Supervised preparation and submission of project’s internal and external reports on activities

Ankara, Turkey

• Entered data into the company’s system accurately and efficiently, ensuring timely and accurate reporting• Drafted monthly and yearly reports on the project’s activities• Developed and maintained spreadsheets to track project progress, enabling accurate reporting of project status

Master'S Degree, Migration Studies, 7,33/ 10

Bachelor'S Degree, Sociology, 3.04/ 4,00( Honor Student)

Activities and Societies: - Middle East Technical University in the 13th Symposium on Student Approaches to Environmental Problems.

Erasmus Exchange Student, Sociology

English Prep.