After 5 years handling the Telco & Media activities on the US market, for TF1 and Bouygues Telecom, Clement is now the CEO of the US subsidiary of Bouygues group.At Winnovation, we provides for all subsidiaries of Bouygues group:- Strategic insights and advices, on digital and technology trends- Strategic partnerships management, between US companies and Bouygues group on C-level- Business meetings for C-level, to find new opportunities and innovations in Bouygues group domainsWe are covering several industries on the US market for Bouygues: media for TF1, telco for Bouygues Telecom, construction for Bouygues Construction, real estate for Bouygues Immobilier, and road construction for Colas.

Winnovation is a Bouygues subsidiary based in the San Francisco since 2001.This office has developed a deep knowledge of the US market and has many contacts in the US and the Silicon Valley.Winnovation's objective is to help Bouygues group in its strategy, innovation and customer experience.Bouygues group includes company in telecoms, media (TF1), construction and energy.For Bouygues, Clement provides:- Strategy advices, informations and scouting on new technology trends / digital trends- Strategic partnerships management, between US companies and Bouygues group on C-level- Business meetings for C-level, to find new opportunities and innovations in Bouygues group domainsClement is focussing on the the Telco & Media activities of Bouygues group (Bouygues Telecom & TF1).He specialized the last few years in:- Mobile B2C offers, products & services: Unlimited offers, Direct-To-Consumers strategies, advertising, new revenues streams & services- Tomorrow channels: Voice Assistants, chatbots, Virtual Reality, Augmented Reality, Mixed Reality - for customer care, growth, entertainment - by analyzing the value chains, ecosystems, usecases, business models. For all platforms such as Google Assistant, Amazon Alexa, Apple HomeKit, Facebook Messenger, Daydream, Oculus- TV products & services: OTT live TV, SVOD, Cable TV, OTT devices, User Interfaces, features - to understand the consumer value proposition, the strategy and the landscape for our Telco & Media activities. Particularly on Android TV, Apple TV, and services like DirecTV Now, YouTube TV, Netflix, Hulu...- AI impacts and transformation - for sales, retail, e-commerce, customer care, B2C, augmented agents/sales

Head of set-top-box & Product owner of Bbox MiamiBbox Miami is the first carrier set-top-box, with access to the best of TV and online contents, thanks to Android TV.My various activites were:1 - Defining the marketing strategy and launch of Bbox Miami's offer, on all channels (online, retail, store, telesales)=> Scoping of the offer : priorities, differentiating points, benchmark, concept testing, focus group...=> Communication : marketing brief and communication's teams management (digital, tv, store... with the help of a communication agency)=> Definition of pitches and training of the sales force and customer services=> Definition and implementations of all the necessary elements for customer support (web, video tutorials, FAQ)=> Press Relations : conducting regular PR events and exchange with the press/bloggers/ambassadors on social networks2 - Monitoring the launch of Bbox Miami:=> Sales monitoring and adjustment of sales channels=> Support of field teams to fit the resources available with their needs (training, communications tools, arguments, Q&A...)=> Definition of communication roadmap of the Bbox Miami (services, features, contents, commercial animation...)3 - Continuing product improvement of the offer and the product, all customer journey long=> User research organization to listen to customers, through time (quantified and qualitative surveys, results analysis and implementations of next steps actions)=> Improving customer support and CRM program=> Customer communications (newsletter, blog dedicated to the Bbox Miami - http://po.st/BlogMiami/)=> Product evolutions (interface, features, Android TV…)=> Partner management (Google, iFeelSmart, Spidéo…)4 - B2C Strategy=> Watch on offers and TV products, meeting stakeholders of the entertainment market (manufacturers, publishers, new players...)=> Elaborating the business plan and the B2C strategy at 3 and 5 years=> Defining the next Customer Value Proposition

Inside the ISP Marketing team, my 2 mains projects were:- substantial increase of the customer experience (support, customer services, web support...)- product owner of LTE products for residential needs (opportunity analysis, customer trials, communication...)

Strategic consultant for many companies: energy, telecommunication, e-commerce... in both B2C and B2B.

DolceVita, an Engie subsidiary, launched a thermostat connected solution with:- a room thermostat- a box (called Zenbox) to control the heating system- a relay at the boilerWith my strong experience in telecommunications, my mission was to validate the product and service in the last phase before the commercial launch:- the customers usecases- the web and mobile user interface- customer communications- sales processes, logistics, installation and after sales support- the customer database management system and establishment of reporting- the operating system of the box in the field- the operability and fiability of the customer service- digital support

Within the project direction of Bouygues Télécom (French operator), I was in charge of steering tests for the launch of new ISP offers on new networks:- Fiber To The Home network- VDSL networkAnd the launch of new products, services and customer expercience on:- Cablo network- DSL networkMy responsibilities were:- Preparation and organization of employees testing and external tester (panelists, customers)- Construction of the test scenarios of different customers journey and usecases (for all marketing and sales channels), customer journey management systems, processes (acquisition, customer life... after sales support), the products & services- Recruitment and animation of testers communities- Management of lifts and resolution of anomalies with partners (IT, Network, Process, Innovation's team...)- Management of a team of customer advisers- Animation of the project team and steering the decision milestones- Management and monitoring of IT tests, relating to customer journey

- Governance: implementation of operational and decision-making bodies, quarterly steering committe animation involving thirty actors and ten business unit, bimonthly entertainment projects committees with representatives of the IT, weekly reports (indicators, monitoring of actions, planning)- Process: monitoring and follow up on concept and experimentations throughout the process of 20 ongoing Proof of Concept (Serious game, CSR, tablets, mail software, Green IT...)- Communication: communication plan development, realization of communication media (newsletters, brochures, videos...), event...- Tool: steering the project, community management, publisher management, development of storyboards, audit of the platform, mounted version control, risk monitoring, KPI monitoring- Transverse: support to controlling the entire process internally -adaptions of the Open Innovation approach in other subsidiaries, implementation of action plans, statement...

- Analysis of tenders and competition- Qualitative talks on targets business and study quantified based on telephone field (processing of answers, results analysis, projections on the market...)

Within the entity of web strategy:- Benchmark web strategies in the telecoms sectors in Europe, Asia and USA- Analysis of traffic recirculation and audience, between customers and operators portals websites (e-commerce, games, news, travel...)- Identification of competitors offers and strategy- Recommendations on new deals to offer with existing content from Orange company- Recommendations on Orange web strategy, France, UK, Spain and Poland

Project manager for a recruitment operation 1500 candidates:- Defining objectives, action plan, HR team management, study of the target, benchmark- Interface with various interlocutors, operating results, balance sheetsRealization of e-Marketing (Facebook, blogs, job boards ...)Event-management projectsExternal Relations (providers, exhibitions and forums, business and engineer schools ...)

Testing and Deploying a data centralization software (AuthorIT).User training (Change Management).Analysis and modeling of processes of HR Access MS Visio software