Charles Anthony Robinson Email & Phone Number

Norfolk, Virginia, United States

• Perform complete system diagnosis, maintenance, repair, software installations, and ad hoc training• Create and retain records of maintenance actions and provide feedback to engineers• Install and maintain IAVAs and other system specific updates• Maintain hardware and software to at least 99% operational availability• Communicate customer needs and desires to engineers to ensure continued customer satisfaction• Create stop-gap measures, including scripts and hardware reassignment to ensure customer mission success• Coordinate with all stakeholders including commanders, managers, users, engineers, and other system support personnel

Chantilly, Virginia, United States

• Managed multiple teams of system administrators providing tiers 1-4 operations and maintenance for storage, server, desktop, software delivery, cyber security, and cloud services including: o 24x7 and on-call customer support on a one hour recall o Support for heterogeneous environments on multiple classification levels including Windows, Solaris, LINUX , and IRIX systems, as well as networking, Oracle, Sybase, and CITRIX o Hardware/software installations, coordinated upgrades, and full-cycle asset management • Set strategic priorities in order to complete multiple projects with limited resources• Produced and analyzed monthly data reports to provide customer with productivity information for tactical and strategic decision-making• Communicated with shareholders on a regular basis to ensure that all are aware of project status• Monitored, suggested, and implemented process improvement methods for larger contract community including a change to mission operations that created a more streamline and effective SOP• Managed the reduction of systems’ footprint, and 50% decrease in staffing without impacting mission• Assumed leadership at struggling site and realigned priorities, set policies, and repaired relationships in order to create a functional and successful unit

Thousand Oaks, California, United States

• Managed and coordinated with 25+ cross-service, cross-agency production teams enabling for optimal efficiency and fulfillment of mission operations responsibilities, including COOP • Served as primary subject matter expert for a critical, deployed system, including hardware and software running on 50+ workstations• Provided collateral operations and maintenance support for a multiple system suite• Consulted by other administrators for UNIX scripting expertise• Coordinated with customers and vendors for hardware maintenance and replacement

• Advised team of engineers regarding design, functionality and field operability of test software and equipment• Collected and articulated end-user requirements• Developed and implemented training materials and technical documentation• Tested new software and equipment for quality and functionality• Handled day-to-day system administration issues• Flight test facility representative responsible for briefings and tours of VIPs

Norfolk, Virginia, United States

Master, Information Technology

Ba, Liberal Arts