Charles Anthony Robinson Email & Phone Number

Norfolk, Virginia, United States

• Perform complete system diagnosis, maintenance, repair, software installations, and ad hoc training
• Create and retain records of maintenance actions and provide feedback to engineers
• Install and maintain IAVAs and other system specific updates
• Maintain hardware and software to at least 99% operational availability
• Communicate customer needs and desires to engineers to ensure continued customer satisfaction
• Create stop-gap measures, including scripts and hardware reassignment to ensure customer mission success

Chantilly, Virginia, United States

• Managed multiple teams of system administrators providing tiers 1-4 operations and maintenance for storage, server, desktop, software delivery, cyber security, and cloud services including: o 24x7 and on-call customer.
• Set strategic priorities in order to complete multiple projects with limited resources
• Produced and analyzed monthly data reports to provide customer with productivity information for tactical and strategic decision-making
• Communicated with shareholders on a regular basis to ensure that all are aware of project status
• Monitored, suggested, and implemented process improvement methods for larger contract community including a change to mission operations that created a more streamline and effective SOP
• Managed the reduction of systems’ footprint, and 50% decrease in staffing without impacting mission

Thousand Oaks, California, United States

• Managed and coordinated with 25+ cross-service, cross-agency production teams enabling for optimal efficiency and fulfillment of mission operations responsibilities, including COOP
• Served as primary subject matter expert for a critical, deployed system, including hardware and software running on 50+ workstations
• Provided collateral operations and maintenance support for a multiple system suite
• Consulted by other administrators for UNIX scripting expertise
• Coordinated with customers and vendors for hardware maintenance and replacement

• Advised team of engineers regarding design, functionality and field operability of test software and equipment
• Collected and articulated end-user requirements
• Developed and implemented training materials and technical documentation
• Tested new software and equipment for quality and functionality
• Handled day-to-day system administration issues
• Flight test facility representative responsible for briefings and tours of VIPs

Norfolk, Virginia, United States

Master, Information Technology

Ba, Liberal Arts