Published Author, Performance Poet, Speaker, Creative

Paint party planning, organizing, set up and break down at a low cost at my home studio or your location

Drove compliance for data hosting. Project Coordination 70% | Research 25% | Artifact Creation 5%Spearheaded the project’s aggressive tactical phase socializing the project plan with 360° communications across the lines of business, upward to EDM SLT, and to resources engaged to assistMet project deadlines consistently, remediation frisk to nearly 300,000 service accounts deemed moderate to high risk; completing the project ahead of scheduleManaged the strategy to avoid scope creep due to overlapping initiatives and gaps discovered late into the project timeline

ASL Bible educator to the deaf, hard of hearing, and CODA providing a safe space for the deaf to improve their understanding of the Bible in their own language using a proven curriculum and materials designed especially for the ASL community.

Managed the project to redesign and consolidate the Ingersoll Rand (IR) corporate website (IngersollRand.com), and upgrade the content management software for the 20+ pages in under a year. Managed the launch of new template pages for the trane.com rebrand campaign. Project Management 85% | Content Management 10% | QA/UAT Facilitation 3% | Technical Writing 2%Collaborated with IR leadership team, vendors, developers, business units, and external UAT partners clearly communicating the plan, progress, controls, risks and requirements and socializing strategy for meeting project delivery goalsReduced impact to the project budget by engaging internal team to author content in AEM 5.6 and 6.1 Touch UI and classic and drafting the technical documentation for the internal AEM User Guide Monitored and controlled each phase in the development, receiving positive feedback from user experience surveys to loyal Trane customers

Provide end user support to faculty, staff and students requesting technology related services or support for one of the largest community colleges in the state of NC.

Managed the workload and resources to guide team through Development Life Cycle in a timely manner with limited budget. Project Management 85% | Relationship Management 10% | Technical Writing 5%Scheduled meetings to plan the week, set measurable targets, analyze risks and encourage a more cohesive workforceResearched cost efficiencies and advised principalsManaged relationships with special clientsStaffed contract resources based on forecasted workload requirements reducing the backlog by 75% within a year

Project Management 75% | Account Management 10% | Marketing 5% | QA/UAT Facilitation 5% | Technical Writing and Project Artifact Creation 5%Supported Principals by creating project BRD, plans, charters, test scripts, and SOPsResearched client motivators to provide them with an analysis of the effectiveness of their existing marketing strategy and promote a tailored product package for themScheduled and conducted client interviewsPromoted the brand at marketing and networking events• Promoted B2B sales with 40% conversion rate.

Project Management 70% | Research 15% | QA/UAT Facilitation 5% | Technical Writing and Project Artifact Creation 10%Planned and executed small projects such as town halls and team building events as well as launching technology solutions to improve processAnalyzed and communicated quality metrics and progress reports to executive and c-level leadership in Global Operations weekly, quarterly, and annually; escalating red performance for daily progress to remediation improving customer satisfaction Designed and executed the solution to document management needs as a SharePoint super

• Worked closely with key Executives and vendors to understand the marketing and operational needs and translate them into solutions that empowered sales team and design team with actionable information. • Analyzed human resource processes and procedures and identified vendor to solve for inefficiencies and reduce risk. • Managed relationship with technology vendor.

• Mitigated risk as a liaison between underwriters, policyholders and agents reducing risk. • Closely monitored trends from actuarial data and customer behaviors to promote products customers would value. • Managed relationship with VIP clients in high risk markets.• Exceeded quality and volume targets by more than 200% consistently.